Coordination Networks within and Across Organizations: A Multi-Level Framework

27 Pages Posted: 21 Mar 2004

See all articles by Jody Hoffer Gittell

Jody Hoffer Gittell

Brandeis University - The Heller School for Social Policy and Management

Leigh Weiss

McKinsey & Co. Inc. - Chicago Office

Abstract

There are important organizational phenomena that cannot be fruitfully examined without crossing levels of analysis, as others have shown. We argue that coordination of patient care in the current institutional environment is one such phenomenon. As organizations vertically disintegrate and outsource services that were once produced internally, coordination with external organizations becomes increasingly important for achieving desired performance outcomes. We describe the efforts of one hospital to extend the intra-organizational coordination of patient care to encompass coordination with its external partners. The organization design and network perspectives are both conducive to spanning multiple levels of analysis. We show that the two perspectives together serve as a useful vehicle for developing a framework that links intra- and inter-organizational coordination.

Suggested Citation

Gittell, Jody Hoffer and Weiss, Leigh, Coordination Networks within and Across Organizations: A Multi-Level Framework. Available at SSRN: https://ssrn.com/abstract=513206

Jody Hoffer Gittell (Contact Author)

Brandeis University - The Heller School for Social Policy and Management ( email )

P.O. Box 549110/MS 035
415 South Street
Waltham, MA 02454
United States

Leigh Weiss

McKinsey & Co. Inc. - Chicago Office ( email )

One First National Plaza
Suite 2900
Chicago, IL 60603
United States

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Downloads
28
Abstract Views
2,584
PlumX Metrics