Conflict De-Escalation: Workplace Training

Skiba, R. (2020). Conflict De-Escalation: Workplace Training. Open Journal of Social Sciences. 8(7), 153-162.

DOI: 10.4236/jss.2020.87013

10 Pages Posted: 15 Aug 2020

Date Written: July 15, 2020

Abstract

This paper considers the use of de-escalation techniques to manage aggressive behaviors such as challenging behaviors, behaviors of concern, verbal abuse, threats and threatening behaviours, and physical assault from a workplace perspective. The techniques are presented as training requirements for a program to develop competency and confidence in de-escalation practices. Training in this area should cover a range of performance and knowledge requirements inclusive of sources of anger and aggression and how they can lead to violence, undertaking situational risk assessment, use of de-escalation techniques, and self-care.

Keywords: Workplace Violence, De-Escalation, Conflict, Training, Managing Aggression

JEL Classification: I20, I18,I30

Suggested Citation

Skiba, Richard, Conflict De-Escalation: Workplace Training (July 15, 2020). Skiba, R. (2020). Conflict De-Escalation: Workplace Training. Open Journal of Social Sciences. 8(7), 153-162. , DOI: 10.4236/jss.2020.87013, Available at SSRN: https://ssrn.com/abstract=3652058

Richard Skiba (Contact Author)

LRES Training Management ( email )

Australia

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Downloads
102
Abstract Views
296
rank
311,595
PlumX Metrics