Conflict De-Escalation: Workplace Training
Skiba, R. (2020). Conflict De-Escalation: Workplace Training. Open Journal of Social Sciences. 8(7), 153-162.
10 Pages Posted: 15 Aug 2020
Date Written: July 15, 2020
This paper considers the use of de-escalation techniques to manage aggressive behaviors such as challenging behaviors, behaviors of concern, verbal abuse, threats and threatening behaviours, and physical assault from a workplace perspective. The techniques are presented as training requirements for a program to develop competency and confidence in de-escalation practices. Training in this area should cover a range of performance and knowledge requirements inclusive of sources of anger and aggression and how they can lead to violence, undertaking situational risk assessment, use of de-escalation techniques, and self-care.
Keywords: Workplace Violence, De-Escalation, Conflict, Training, Managing Aggression
JEL Classification: I20, I18,I30
Suggested Citation: Suggested Citation