Skills Training and Business Outcomes: Experimental Evidence from Liberia

Posted: 15 May 2020

See all articles by Ana Dammert

Ana Dammert

Carleton University

Aisha Nansamba

BRAC International

Date Written: May 14, 2020

Abstract

This paper explores whether skills training in business performance and customer practices was a promising way to increase business outcomes among self-employed workers who operate small businesses in developing countries. We randomized training in business-management skills and business and inter-personal skills among BRAC’s Small Enterprise Programme firm owners in Liberia. We found that firm owners who received either training experienced an increase in attention to customers, which consequently enhanced the performance of the businesses, including higher average monthly revenue, less loss of customers, and a smaller likelihood of encountering business losses. Customers, however, reported no effect on their customer experiences.

Suggested Citation

Dammert, Ana and Nansamba, Aisha, Skills Training and Business Outcomes: Experimental Evidence from Liberia (May 14, 2020). Partnership for Economic Policy Working Paper No. 2019-24, Available at SSRN: https://ssrn.com/abstract=3600962

Ana Dammert (Contact Author)

Carleton University ( email )

1125 colonel By Drive
Ottawa, Ontario K1S 5B6
Canada

Aisha Nansamba

BRAC International ( email )

Devine Town, Old Road
Monrovia, MO +231
Liberia

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