Business Process Reengineering and Change Management Strategy to Overcome the Resistance to Change

21 Pages Posted: 31 Dec 2019

See all articles by Saiqa Ilham Akbar

Saiqa Ilham Akbar

Vocational College of Universitas Gadjah Mada

Date Written: July 2017

Abstract

The objective of the study is exploring the implementation of business process reengineering (BPR) in public organization to improve service performance. This study also measures the level of resistance to change in the organization to be considered in the formulation of change management strategies to ensure successful BPR implementation. The sample consist of key informant respondets to gather qualitative data via semi-structured interview and other organization members as respondents to gather quantitative data via written questionaires. The instrument of analysis used in this study consist of value-added analysis in analysing BPR and content analysis to analyze qualitative data. Findings of the study indicate that BPR can be implemented in public organizations under some consideration. First, public organizations tend to approve change that reduces routines. Second, public organization is harder to implement radical changes. Third, top management commitment is important in assuring successful BPR implementation in public organizations. This study also suggests change management strategies to implement successful BPR changes in public organizations.

Keywords: business process reengineering, change, service performance, resistance to change, and public organization

JEL Classification: M10, H79

Suggested Citation

Akbar, Saiqa Ilham, Business Process Reengineering and Change Management Strategy to Overcome the Resistance to Change (July 2017). Available at SSRN: https://ssrn.com/abstract=3502035 or http://dx.doi.org/10.2139/ssrn.3502035

Saiqa Ilham Akbar (Contact Author)

Vocational College of Universitas Gadjah Mada ( email )

Bulaksumur
Yogyakarta, 55281
Indonesia

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