Exploring Digital Time Measurement in the Public Sector: Labor Productivity and Service Quality in Home Care

29 Pages Posted: 12 Sep 2018

See all articles by Lovisa Persson

Lovisa Persson

Research Institute of Industrial Economics (IFN)

Henrik Jordahl

Örebro University - School of Business; Research Institute of Industrial Economics (IFN); CESifo; IZA

Date Written: August 31, 2018

Abstract

We measure labor productivity in home care using new data from the recent introduction of digital time measurement in Swedish municipalities. By measuring worker utilization (delivered hours as a share of worked hours) we avoid several problems that have plagued previous studies of public sector productivity. The time use measure exposes substantial variation in productivity between home care units, suggesting room for improvement. More productive units deliver a larger share of the hours approved by care managers and have equally satisfied users.

Keywords: Public sector productivity, digitalization, time use, choice reforms

JEL Classification: H42, H45, L33

Suggested Citation

Persson, Lovisa and Jordahl, Henrik, Exploring Digital Time Measurement in the Public Sector: Labor Productivity and Service Quality in Home Care (August 31, 2018). Available at SSRN: https://ssrn.com/abstract=3242011 or http://dx.doi.org/10.2139/ssrn.3242011

Lovisa Persson (Contact Author)

Research Institute of Industrial Economics (IFN) ( email )

Box 55665
Grevgatan 34, 2nd floor
Stockholm, SE-102 15
Sweden

Henrik Jordahl

Örebro University - School of Business ( email )

SE-70182 Orebro, Örebro SE-701 82
Sweden

HOME PAGE: http://https://www.oru.se/personal/henrik_jordahl

Research Institute of Industrial Economics (IFN) ( email )

Box 55665
Grevgatan 34, 2nd floor
Stockholm, SE-102 15
Sweden

HOME PAGE: http://www.ifn.se/hj

CESifo ( email )

Poschinger Str. 5
Munich, DE-81679
Germany

IZA ( email )

P.O. Box 7240
Bonn, D-53072
Germany

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