Are Traditional Performance Reviews Outdated?: An Empirical Analysis on Continuous Real-Time Mobile Feedback in the Workplace

Information Systems Research

49 Pages Posted: 12 Jul 2018 Last revised: 4 Feb 2021

See all articles by Michael Rivera

Michael Rivera

Temple University - Fox School of Business and Management

Liangfei Qiu

University of Florida - Warrington College of Business Administration

Subodha Kumar

Temple University - Department of Marketing and Supply Chain Management

Tony Petrucci

Temple University - Fox School of Business and Management

Date Written: January 3, 2021

Abstract

In order to deliver real-time feedback to support employee development and rapid innovation, many companies are replacing formal, review-based performance management with systems that enable frequent and continuous employee evaluation. Real-time feedback applications enable supervisors and employees to give, seek, and receive competency-based feedback using their computers, smartphones, or other devices. In this study, we examine the role of one such real-time feedback application to understand its effects on employee performance appraisals. First, we find that relationship source (peer, subordinate, or supervisor) impacts real-time feedback: Feedback tends to be more critical when it is from supervisors. What is more interesting is the effect of favoritism and retribution in real-time feedback: Supervisors adopt tit-for-tat strategies, but peers do not. We also uncover that men rate women higher than men, and that women rate men and women similar to how men rate men. In addition, positive real-time feedback has a stronger effect on future ratings than negative feedback. Our findings have direct implications for the design and implementation of performance management systems. Further, we highlight how companies can use information systems to create an innovative human resource operation that delivers flexibility and agility.

Keywords: Real-Time Feedback, Performance Appraisals, Mobile Application, Tit-for-Tat Strategy

Suggested Citation

Rivera, Michael and Qiu, Liangfei and Kumar, Subodha and Petrucci, Tony, Are Traditional Performance Reviews Outdated?: An Empirical Analysis on Continuous Real-Time Mobile Feedback in the Workplace (January 3, 2021). Information Systems Research, Available at SSRN: https://ssrn.com/abstract=3199866

Michael Rivera

Temple University - Fox School of Business and Management ( email )

Philadelphia, PA 19122
United States

Liangfei Qiu (Contact Author)

University of Florida - Warrington College of Business Administration ( email )

Gainesville, FL 32611
United States

HOME PAGE: http://sites.google.com/site/qiuliangfei/

Subodha Kumar

Temple University - Department of Marketing and Supply Chain Management ( email )

Philadelphia, PA 19122
United States

Tony Petrucci

Temple University - Fox School of Business and Management ( email )

Philadelphia, PA 19122
United States

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Downloads
102
Abstract Views
1,153
rank
318,292
PlumX Metrics