Behavioral Insights in Consultation Design: A Dialogical Architecture
Forthcoming in European Journal of Risk and Regulation, issue 3/2018
26 Pages Posted: 5 Jun 2018 Last revised: 16 Sep 2018
Date Written: May 15, 2018
In this paper, we examine consultation procedures in the light of behavioral sciences. We feature consultation as a dialogue between the administration and the participants in the form of a public good game with one or more tournaments. Our focus is on the architecture of the dialogue and its design. We propose three models characterized by varying degrees of the interaction among participants, and between participants and the administration, occurring during the consultation process. We suggest that mapping stakeholders according to homogeneity of interest influences the structure and affects the dialogue taking place during the consultation process. We then examine the levels of efforts parties would engage in and their cognitive capabilities, defining models that maximize efforts and adjust for different cognitive stakeholders’ capabilities, advocating an empirical approach. The paper concludes with policy recommendations on how to improve the current consultation design deployed at EU and national level.
Keywords: behavioural, administration, consultation, stakeholder, dialogue
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