A Customer-Driven Model of Job Design: Towards a General Theory

18 Pages Posted: 3 Dec 2002

See all articles by Robert F. Conti

Robert F. Conti

Bryant College

Malcolm Warner

University of Cambridge - Judge Business School

Abstract

The considerable debate about the level of discretion that should be accorded workers in performing production tasks has often lacked effective conceptual support. The authors develop a job discretion model based on customer preferences. The model is empirically tested and used to resolve the discretion question and clarify relevant job design and human resource issues.

Suggested Citation

Conti, Robert F. and Warner, Malcolm, A Customer-Driven Model of Job Design: Towards a General Theory. Available at SSRN: https://ssrn.com/abstract=309350

Robert F. Conti (Contact Author)

Bryant College ( email )

Department of Management
1150 Douglas Pike
Smithfield, RI 02917-1284
United States

Malcolm Warner

University of Cambridge - Judge Business School ( email )

Trumpington Street
Cambridge, CB2 1AG
United Kingdom

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