Social Media, Civic Engagement, and Technology Use in Local Government Agencies: Findings from a National Survey

IPCE Institute for Policy and Civic Engagement, June 2012

47 Pages Posted: 15 Nov 2017

See all articles by Mary K. Feeney

Mary K. Feeney

Arizona State University (ASU) - School of Public Affairs

Eric Welch

Arizona State University (ASU) - Center for Science, Technology and Environmental Policy Studies

Meg Haller

University of Illinois Chicago

Date Written: June 12, 2012

Abstract

This report presents findings from a 2012 national survey of local governments on public participation, technology and social media use, and eGovernment, as part of a long-term research study interested in understanding the relationships between technology and civic engagement in local governments sponsored by the Institute for Policy and Civic Engagement (IPCE) at the University of Illinois at Chicago. The survey was administered to a randomly selected sample of agencies in local governments where the government is of sufficient size and capacity to purchase and use technology for civic engagement. The survey was administered to individuals working in five positions: City Manager/City Administrator, Director of Community and/or Economic Development, Finance Director, Director of Parks and Recreation, and Deputy Police Chief. A total of 2428 individuals received the invitation to participate, with 703 responding for a total response rate of 29%. This report draws from the statistical analysis of survey data and is organized into three sections: participation, utilization of technology and social media, and eGovernment.

Suggested Citation

Feeney, Mary K. and Welch, Eric and Haller, Megan K, Social Media, Civic Engagement, and Technology Use in Local Government Agencies: Findings from a National Survey (June 12, 2012). IPCE Institute for Policy and Civic Engagement, June 2012, Available at SSRN: https://ssrn.com/abstract=3069940 or http://dx.doi.org/10.2139/ssrn.3069940

Mary K. Feeney (Contact Author)

Arizona State University (ASU) - School of Public Affairs ( email )

Farmer Building 440G PO Box 872011
Tempe, AZ
United States

Eric Welch

Arizona State University (ASU) - Center for Science, Technology and Environmental Policy Studies ( email )

411 N Central Avenue, Suite 463
School of Public Affairs
Phoenix, AZ 85004
United States
6024962463 (Phone)

HOME PAGE: http://csteps.asu.edu

Megan K Haller

University of Illinois Chicago ( email )

1200 W Harrison St
Chicago, IL 60607
United States

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