The Impact of Privatization on Customers' Satisfaction in Service and Communications Offices of Tabriz

Journal of Commerce and Accounting Research, Volume 3, Issue 4, October 2014

5 Pages Posted: 9 Mar 2015

See all articles by Nasim Jaberi

Nasim Jaberi

Islamic Azad University (IAU) - Tabriz Branch

Soleyman Iranzadeh

Islamic Azad University (IAU) - Tabriz Branch

Date Written: October 28, 2014

Abstract

Governments in recent decades perform privatization to receive to high efficiency and economic growth, entrepreneurship, customers' satisfaction and implement decentralization policy. So, establishing service and communications offices in Iran has been mentioned in order to achieve these policies. As customer's satisfaction is one of the most important indexes of privatization success in customer and offices perspective, this descriptive study wants to investigate the impact of privatization of service and communications offices on customers' satisfaction in Tabriz city. There are 88 private service and communications offices in Tabriz that their customers are our statistical population; and we use cluster sampling to select our statistical sample. Data collected through questionnaire analyzed in SPSS software, and results show that privatization increases customer satisfaction and reduce customer costs.

Keywords: privatization, customer satisfaction, service and communications offices, mailing costs, Tabriz, Iran

JEL Classification: A12, C12, D12, L33, M38

Suggested Citation

Jaberikhosroshahi, Nasim and Iranzadeh, Soleyman, The Impact of Privatization on Customers' Satisfaction in Service and Communications Offices of Tabriz (October 28, 2014). Journal of Commerce and Accounting Research, Volume 3, Issue 4, October 2014, Available at SSRN: https://ssrn.com/abstract=2575287

Nasim Jaberikhosroshahi (Contact Author)

Islamic Azad University (IAU) - Tabriz Branch ( email )

Tabriz Northern Bypass Expy
Tabriz
Iran

Soleyman Iranzadeh

Islamic Azad University (IAU) - Tabriz Branch ( email )

Tabriz Northern Bypass Expy
Tabriz
Iran

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