Emotional Intelligence and Job Satisfaction in Greek Banking Sector

Research in Applied Economics, Vol 6, No 1 (2014), pp 225-239.

16 Pages Posted: 12 Sep 2014

See all articles by Spyros Papathanasiou

Spyros Papathanasiou

National and Kapodistrian University of Athens

Maria Siati

Hellenic Open University

Date Written: March 31, 2014

Abstract

The purpose of this paper is the examination of the issue of emotional intelligence and job satisfaction, concerning a sample of bank employees in the Greek banking sector. Particularly, this paper examines the concept of emotional intelligence and job satisfaction and investigates the application of emotional intelligence based on variables, such as the gender of employees, age, educational level and their previous experience in the Greek banking sector.

In order to satisfy the main objective set above, a conducting quantitative research was designed, based on a questionnaire with closed-ended questions. In combination with the questionnaire methodology some useful statistical tests and models were used such us Cronbach’s Alpha, Kolmogorov-Smirnov’s test of normality, Spearman’s rho correlation and the simple linear regression model.

The main conclusion of this paper is that gender, age, marital status and job position, representing a portion of the demographic characteristics of the examined sample, affects the levels of emotional intelligence of employees in the banking sector. Additionally, emotional intelligence seems to exert an influence on the everyday life of workers and modulates the levels of professional satisfaction.

Keywords: emotional intelligence, job satisfaction, behavioral finance, Greek banking sector

Suggested Citation

Papathanasiou, Spyros and Siati, Maria, Emotional Intelligence and Job Satisfaction in Greek Banking Sector (March 31, 2014). Research in Applied Economics, Vol 6, No 1 (2014), pp 225-239., Available at SSRN: https://ssrn.com/abstract=2495285

Spyros Papathanasiou (Contact Author)

National and Kapodistrian University of Athens ( email )

1, Sofokleous Str.
Athens, 10559
Greece

Maria Siati

Hellenic Open University ( email )

Parodos Aristotelous 18
Patra, 26335
Greece

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Downloads
239
Abstract Views
870
rank
156,210
PlumX Metrics