Business Process Re-Engineering in the SMEs: Critical Success Factors Perspective of an Emerging Economy

International Journal of Contemporary Business Studies, Vol. 3, No. 6. pp. 6-18, June 2012

13 Pages Posted: 6 Jan 2013

See all articles by Luo Fan

Luo Fan

Wuhan University of Science and Technology

Md Salah Uddin Rajib

Jahangirnagar University

Md. Shariful Alam

Wuhan University of Science and Technology - School of Management

Date Written: 2012

Abstract

During the age of globalization, change has become a general phenomenon of business environment. Managements are compelled to adapt to the change to survive. The markets are extremely competitive and if once the enterprise is rejected by the market, bouncing back is hardly possible. The SMEs of the world are facing this situation like the large firms. The SMEs of Bangladesh seem to be no exception. During 1990s, the concept re-engineering rises to adapt to the changes in terms of business process. However, critics raised concerns after a number of business process reengineering initiatives have been failed and such failures have raised a range of challenging questions about the effectiveness of reengineering. This paper deals with the determination of critical success factors (CSFs) of re-engineering in the small and medium sized (SMEs) manufacturing enterprise of a developing country, Bangladesh. Determinants have been identified empirically through the survey conducted in the SMEs sector of Bangladesh. The analysis indicates that management including their planning, commitment, sponsorship, experience and willingness has strong impact on the successful implementation of BPR.

Keywords: SMEs, Manufacturing firm, Object Orientation, Critical Success Factors, Business Process Re-engineering (BPR), Causal Relation, Performance, Bangladesh

JEL Classification: C52, D70, L60, M10

Suggested Citation

Fan, Luo and Rajib, Md Salah Uddin and Alam, Md. Shariful, Business Process Re-Engineering in the SMEs: Critical Success Factors Perspective of an Emerging Economy (2012). International Journal of Contemporary Business Studies, Vol. 3, No. 6. pp. 6-18, June 2012, Available at SSRN: https://ssrn.com/abstract=2195584

Luo Fan

Wuhan University of Science and Technology ( email )

122 Luoshi Road
Wuhan, Hubei 430070
China

Md Salah Uddin Rajib (Contact Author)

Jahangirnagar University ( email )

Dhaka, Bangladesh
Dhaka, 1342
Bangladesh

Md. Shariful Alam

Wuhan University of Science and Technology - School of Management ( email )

Wuhan
China

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