An Empirical Analysis of Customer Satisfaction of Foreign Remittance Services

The IUP Journal of Bank Management, Vol. XI, No. 2, 2012, pp. 89-94

14 Pages Posted: 13 Oct 2012

See all articles by Manvinder Singh Pahwa

Manvinder Singh Pahwa

Manipal University Jaipur

Manveen Kaur

Janardan Rai Nagar Rajasthan Vidyapeeth University

Date Written: March 10, 2012

Abstract

The foreign remittances are one of the most important and stable sources of foreign exchange for Indian economy. The users of this foreign currency are the relatives and dependents of the NRIs working abroad. This paper focuses on the empirical analysis of perceived satisfaction of the customers availing foreign remittance services through banks. Weighted Average Scores have been calculated and the remittances services of ICICI bank have been studied on demographics and also on the modes (channels) of remittances used by them.

Keywords: ATM, ICICI Bank, Service Quality, Banking Services, Factor Analysis

JEL Classification: D11, G21, M31

Suggested Citation

Pahwa, Manvinder Singh and Kaur, Manveen, An Empirical Analysis of Customer Satisfaction of Foreign Remittance Services (March 10, 2012). The IUP Journal of Bank Management, Vol. XI, No. 2, 2012, pp. 89-94, Available at SSRN: https://ssrn.com/abstract=2159621

Manvinder Singh Pahwa (Contact Author)

Manipal University Jaipur ( email )

VPO - Dehmi Kalan, Tehsil Sanganer
Off Jaipur - Ajmer Expressway
Jaipur, 303007
India

Manveen Kaur

Janardan Rai Nagar Rajasthan Vidyapeeth University ( email )

Udaipur
Pratap nagar
Rajasthan, Rajasthan 313003
India

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Downloads
205
Abstract Views
926
rank
177,777
PlumX Metrics