Financial Sustainability of E-Governance Embedded Rural Telecentres (EGERT) in India

37 Pages Posted: 25 Jul 2012 Last revised: 6 Sep 2012

See all articles by Gopal Naik

Gopal Naik

Indian Institute of Management (IIMB), Bangalore - Department of Economics and Social Sciences

K. P. Basavarajappa

Indian Institute of Management (IIMB), Bangalore

Siddharth Joshi

Indian Institute of Management (IIMB), Bangalore, Students

Date Written: December 1, 2011

Abstract

In the recent years, two significant changes have taken place in an effort to address the rural poor:

Businesses have started recognizing the potential of rural markets and governments have started using telecentres for providing government-to-citizen G2C services to rural citizens. In India, the national and sub-national governments have supported businesses to establish telecentres in rural areas to provide information technology-enabled services. However, the focus so far has been mostly on B2C services and financial viability of the common service centres (CSCs) is being questioned. We argue conceptually and show through preliminary evidence that designing these telecentres with embedded G2C services would not only enhance sustainability of these centres but also improve the effectiveness of the delivery of the government services and strengthen their information system. Considering that the poor can benefit substantially from government programmes and services, improvements in the effectiveness of their delivery would invariably foster inclusive growth and help bridge digital divide.

Keywords: E-governance, telecentres, public private partnerships, information and communication technology (ICT)

Suggested Citation

Naik, Gopal and Basavarajappa, K. P. and Joshi, Siddharth, Financial Sustainability of E-Governance Embedded Rural Telecentres (EGERT) in India (December 1, 2011). IIM Bangalore Research Paper 352, Available at SSRN: https://ssrn.com/abstract=2117099 or http://dx.doi.org/10.2139/ssrn.2117099

Gopal Naik (Contact Author)

Indian Institute of Management (IIMB), Bangalore - Department of Economics and Social Sciences ( email )

Bannerghatta Road
Bangalore, Karnataka 560 076
India
2699-3194 (Phone)

K. P. Basavarajappa

Indian Institute of Management (IIMB), Bangalore ( email )

Bannerghatta Road
Bangalore, Karnataka 560076
India

Siddharth Joshi

Indian Institute of Management (IIMB), Bangalore, Students ( email )

Banglore
India

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