Education for Quality Tourism Management

17 Pages Posted: 31 May 2012

See all articles by Vinka Cetinski

Vinka Cetinski

Faculty of Tourism and Hospitality Management

Violeta Sugar

Department of Economics and Tourism, Pula

Date Written: April 20, 2009

Abstract

In every analysis of the economic development of Croatia, education is pointed out as a key factor. With the share of highly educated in the workforce of less than 15 percent, Croatia is seriously lagging behind developed countries. Human resource management (HRM) is a philosophy, a way of thinking for each employee. It is especially important in service, work–intensive fields, such as tourism. Croatia should, as a country which declared itself tourism country, as soon as possible apply the good experiences, adopt ways of application and the practice and results of the HRM philosophy. It is impossible to manage the development of tourism without a strategically placed system of management of human resources. Since tourism, as a service field, rests for the biggest part on people, their work, serviceability, knowledge, abilities, education, motivation, intelligence, in short on the human potential, that potential should be treated as capital, not as an expense or a burden.

Keywords: knowledge, human resources management, quality, lifelong education

JEL Classification: L83, M10, M31, P39

Suggested Citation

Cetinski, Vinka and Sugar, Violeta, Education for Quality Tourism Management (April 20, 2009). Tourism & Hospitality Management, Vol. 15, No. 2, pp. 229-245, 2009, Available at SSRN: https://ssrn.com/abstract=2070065

Vinka Cetinski (Contact Author)

Faculty of Tourism and Hospitality Management ( email )

Primorska 42
P.O. Box 97
Opatija, 51410
Croatia

Violeta Sugar

Department of Economics and Tourism, Pula ( email )

Zagrebačka 30
Pula, 52100
Croatia

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