Jetblue Airways: Deicing at Logan Airport

Posted: 1 Mar 2012

See all articles by Douglas Fearing

Douglas Fearing

Harvard University - Business School (HBS)

Robert S. Huckman

Harvard Business School; National Bureau of Economic Research (NBER)

Date Written: September 7, 2011

Abstract

The case explores a deicing capacity expansion decision made by JetBlue at Boston Logan International Airport in the summer of 2010. The need for capacity expansion was driven by significant challenges faced during the previous winter combined with substantial scheduled growth for the upcoming winter.

Learning Objective: The case allows readers to explore the impact of demand variability on delays as demand approaches capacity. This provides an opportunity to introduce and/or reinforce Little's Law in a service context. Additionally, the context of the airline industry allows students to explore how delays and disruptions rapidly propagate throughout the system in a network of operations.

Suggested Citation

Fearing, Douglas and Huckman, Robert S., Jetblue Airways: Deicing at Logan Airport (September 7, 2011). Harvard Business School Technology & Operations Mgt. Unit Case No. 612-028, Available at SSRN: https://ssrn.com/abstract=2013521

Douglas Fearing (Contact Author)

Harvard University - Business School (HBS) ( email )

Soldiers Field Road
Morgan 270C
Boston, MA 02163
United States

Robert S. Huckman

Harvard Business School ( email )

Technology & Operations Management
435 Morgan Hall
Boston, MA 02163
United States

National Bureau of Economic Research (NBER)

1050 Massachusetts Avenue
Cambridge, MA 02138
United States

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Abstract Views
1,164
PlumX Metrics