Diversity and Conflict in Teams: A Contingency Perspective

European Journal of International Management, Vol. 4, No. 4, pp. 417-439, 2011

Posted: 11 Feb 2011

See all articles by Jonas Puck

Jonas Puck

Vienna University of Economics and Business

Anne-Katrin Neyer

Fraunhofer Gesellschaft - Fraunhofer MOEZ; University of Erlangen-Nuremberg-Friedrich Alexander Universität Erlangen Nürnberg

Tobias Dennerlein

affiliation not provided to SSRN

Date Written: February 9, 2011

Abstract

Diverse teams are becoming widespread in the workplace. However, previous research shows that many organisations fail to successfully manage diversity. Using survey data collected from 27 teams in ten different countries, we investigate the link between team diversity and intra-team conflicts. Building on a contingency approach, we analyse moderating effects of the surrounding organisational context of teams, namely organisational supportiveness and openness. The results of our quantitative study show that the diversity-conflict relation strongly depends on a team’s context. This presents interesting alleys for future research and leads to implications for practice regarding the design of a team’s context.

Keywords: teams, diversity, conflict, contingencies, context

JEL Classification: F23

Suggested Citation

Puck, Jonas and Neyer, Anne-Katrin and Dennerlein, Tobias, Diversity and Conflict in Teams: A Contingency Perspective (February 9, 2011). European Journal of International Management, Vol. 4, No. 4, pp. 417-439, 2011 , Available at SSRN: https://ssrn.com/abstract=1758885

Jonas Puck

Vienna University of Economics and Business ( email )

Welthandelsplatz 1
1020

Anne-Katrin Neyer (Contact Author)

Fraunhofer Gesellschaft - Fraunhofer MOEZ ( email )

Am Neumarkt 9.19
Leipzig, 04103
Germany

University of Erlangen-Nuremberg-Friedrich Alexander Universität Erlangen Nürnberg ( email )

Schloßplatz 4
Nuremberg, DE Bavaria 91054
Germany

HOME PAGE: http://www.wi1.uni-erlangen.de

Tobias Dennerlein

affiliation not provided to SSRN ( email )

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