The Impact of Management Capability on the Resource-Performance Linkage: Examining Indian Outsourcing Providers
Journal of World Business, Forthcoming
45 Pages Posted: 2 Feb 2011
Date Written: July 2, 2010
The increase in offshore outsourcing of information technology-enabled business processes has renewed scholarly attention to better understand the dynamics of service provider firms. In this study we examine how offshore outsourcing service providers’ internal and relational resources and capabilities jointly predict their economic performance. Analysis of data collected from a sample of 105 Indian service providers suggest that rent generation from firm-specific, idiosyncratic resources is positively moderated by the level of management capability possessed by such firms. Theoretical and managerial implications of the findings are discussed and avenues of future research are offered.
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