Improving Civic Services Through Location Based Feedback Mechanism

10 Pages Posted: 20 Feb 2010 Last revised: 3 Mar 2010

Date Written: February 19, 2010


One of the major challenges any developing and under developed nation faces is service reach-ability to the intended citizens or geographic region. Many a times it has been observed that only very minute percentage of allocated budget or resources reaches to the targeted population. One of the major reasons to such kind of anomaly in the system is the lack of layered feedback mechanism for tracking the bottleneck in the system so as to improve the system efficiency. This paper tries to find out a solution to this menace by adopting a mechanism similar to improving signal/data transmission efficiency used in communication industry through a proactive continuous feedback mechanism.

Keywords: Mobile Application, Feeback Mechanism, Corruption, Developping Nation, Service Rating, Improving Civic Service

JEL Classification: C81, D73, H43, H7, L15, O2

Suggested Citation

Ghosh, Prosanta, Improving Civic Services Through Location Based Feedback Mechanism (February 19, 2010). Available at SSRN: or

Prosanta Ghosh (Contact Author)

Aricent ( email )

18/1, Outer Ring Road
Bangalore, 560108


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