Public Service Use and Perceived Performance: An Empirical Note on the Nature of the Relationship

Posted: 8 Dec 2009

See all articles by Gregg G. Van Ryzin

Gregg G. Van Ryzin

Rutgers, The State University of New Jersey - Rutgers University, Newark

Etienne Charbonneau

Ecole nationale d'administration publique; Ecole nationale d'administration publique

Date Written: December 3, 2009

Abstract

In this research note, we use data from a New York City citizen survey to focus on the relationship between use and perceived performance for five basic urban services: buses, subways, parks, public libraries, and road conditions.

Keywords: citizen satisfaction

Suggested Citation

Van Ryzin, Gregg G. and Charbonneau, Etienne, Public Service Use and Perceived Performance: An Empirical Note on the Nature of the Relationship (December 3, 2009). Public Administration, Forthcoming, Available at SSRN: https://ssrn.com/abstract=1517767

Gregg G. Van Ryzin

Rutgers, The State University of New Jersey - Rutgers University, Newark ( email )

180 University Avenue
Newark, NJ 07102
United States

Etienne Charbonneau (Contact Author)

Ecole nationale d'administration publique ( email )

4750 avenue Henri-Julien
Montreal, Quebec H2T 3A5
Canada

HOME PAGE: http://enap.ca

Ecole nationale d'administration publique ( email )

4750 Henri-Julien (#5059)
Montreal, Quebec H2T 3E5
Canada

HOME PAGE: http://enap.ca

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