Factors Behind HRD in Retail Banking Sector in Bangladesh

7 Pages Posted: 21 Sep 2009

See all articles by Mohammad Shamsuddoha

Mohammad Shamsuddoha

University of Chittagong; Western Illinois State University

Date Written: September 20, 2009


The Human Resource Development in retail banking sector, it is always as a challenge for country like Bangladesh. The aim of this paper is to review the literature related to service quality, service recovery, satisfaction and customer loyalty especially in retail banking sector. This paper will provide a through explanation regarding HRD in the banking sector in Bangladesh n its factors. This study investigates customer satisfaction as the most important factor behind loyalty in retail banking. However, the researcher tried to find out some factors, which may affect the HRD program of a bank and does have some impact to the bank industry in Bangladesh.

Keywords: HRD, bank, Bangladesh

Suggested Citation

Shamsuddoha, Mohammad, Factors Behind HRD in Retail Banking Sector in Bangladesh (September 20, 2009). Available at SSRN: https://ssrn.com/abstract=1476023 or http://dx.doi.org/10.2139/ssrn.1476023

Mohammad Shamsuddoha (Contact Author)

University of Chittagong ( email )

Department of Marketing, Faculty of Business Admin
University of Chittagong, Bangladesh
Chittagong, Chittagong 4331

HOME PAGE: http://www.shamsuddoha.webs.com

Western Illinois State University ( email )

School of Management and Marketing
Macomb, IL 61455
United States
61455 (Fax)

HOME PAGE: http://www.wiu.edu

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