International Outsourcing and the Supply Side Productivity Determinants

29 Pages Posted: 20 Sep 2007

Date Written: September 2007

Abstract

A service provider firm in an outsourcing relationship is distinct from a typical firm because it is not a stand alone organization and fits somewhere in between the value chain of its client's business. Thus, conventional factors like wages, capital, rent, energy consumption cannot appropriately determine a Business Process Outsourcing (BPO) firm's productivity. Academic research is silent on the factors that influence the performance of a BPO firm even though the issue is pertinent from the perspective of the host country, the sourcing firm, the global outsourcing industry and of course the service provider firm. In this paper, we embark on to explore these factors.

Keywords: productivity, outsourcing, third party vendor

JEL Classification: L22, L23, L60

Suggested Citation

Goswami, Arti Grover, International Outsourcing and the Supply Side Productivity Determinants (September 2007). CESifo Working Paper No. 2088, Available at SSRN: https://ssrn.com/abstract=1015725

Arti Grover Goswami (Contact Author)

World Bank ( email )

1818 H Street NW
Washington, DC 20433
United States

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