Christopher Groening

University of Missouri at Columbia - Department of Marketing

College of Business

Columbia, MO 65211

United States

SCHOLARLY PAPERS

6

DOWNLOADS
Rank 26,840

SSRN RANKINGS

Top 26,840

in Total Papers Downloads

2,192

SSRN CITATIONS
Rank 24,265

SSRN RANKINGS

Top 24,265

in Total Papers Citations

7

CROSSREF CITATIONS

32

Scholarly Papers (6)

1.

The Long Term Stock Market Valuation of Customer Satisfaction

Journal of Marketing, Forthcoming
Number of pages: 48 Posted: 14 Jan 2008
Koc University, Vanderbilt University - Statistics, University of Missouri at Columbia - Department of Marketing, Ipsos Loyalty - North America and Ozyegin University
Downloads 781 (38,040)
Citation 4

Abstract:

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customer satisfaction, firm valuation, stock returns, abnormal returns, financial models

2.

Cross-Validation of Customer and Employee Signals and Firm Valuation

Journal of Marketing Research, Forthcoming
Number of pages: 48 Posted: 27 Jun 2015
Christopher Groening, Vikas Mittal and Yan Zhang
University of Missouri at Columbia - Department of Marketing, Rice University and Rice University - Jesse H. Jones Graduate School of Business
Downloads 437 (79,985)
Citation 2

Abstract:

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signaling theory, achievements and lapses, business scope, stakeholder

3.

Allocation of Resources to Customer Satisfaction and Delight Based on Utilitarian and Hedonic Benefits

Journal of Research in Marketing, Vol. 2 (1), 106-112
Number of pages: 7 Posted: 06 Mar 2014 Last Revised: 11 Sep 2014
Florian Pallas, Vikas Mittal and Christopher Groening
Center for Customer Management, Rice University and University of Missouri at Columbia - Department of Marketing
Downloads 426 (82,471)

Abstract:

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Customer Management, Customer Satisfaction, Customer Delight; Benefit, Hedonic, Utilitarian

4.

Do Oilfield-Services Companies Strategically Manage Customers and Employees? Halliburton, National Oilwell Varco, and Schlumberger

Number of pages: 11 Posted: 29 Mar 2016 Last Revised: 03 Apr 2016
Vikas Mittal and Christopher Groening
Rice University and University of Missouri at Columbia - Department of Marketing
Downloads 262 (140,757)

Abstract:

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customers, employees, long-term value, energy industry, Halliburton, National Oilwell Varco, Schlumberger

5.

How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services

Journal of Service Research, 14(2), May 2011, 136-148
Number of pages: 14 Posted: 16 Oct 2013 Last Revised: 01 Nov 2013
University of Muenster - Finance Center Muenster, University of Missouri at Columbia - Department of Marketing, Rice University and T-Mobile International AG
Downloads 158 (224,068)
Citation 1

Abstract:

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customer satisfaction, employee satisfaction, manager satisfaction, franchisee satisfaction, exchange theory, purchase intentions, service-profit chain

6.

How Achieving the Dual Goal of Customer Satisfaction and Efficiency in Mergers Affects a Firm's Long-Term Financial Performance

Swaminathan, Vanitha, Christopher Groening, Vikas Mittal and Felipe Thomaz (2013). "How Achieving the Dual Goal of Customer Satisfaction and Efficiency in Mergers Affects a Firm's Long-Term Financial Performance", Forthcoming
Number of pages: 14 Posted: 12 Nov 2013
Vanitha Swaminathan, Christopher Groening, Vikas Mittal and Felipe Thomaz
University of Pittsburgh, University of Missouri at Columbia - Department of Marketing, Rice University and University of Oxford - Said Business School
Downloads 128 (265,011)
Citation 1

Abstract:

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merger, dual emphasis, customer satisfaction, efficiency, financial performance, firm performance