Z. Justin Ren

Boston University Questrom School of Business

Assoicate Professor

595 Commonwealth Avenue

Boston, MA MA 02215

United States

http://www.bu.edu/experts/profiles/z-justin-ren/

SCHOLARLY PAPERS

4

DOWNLOADS
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Top 35,268

in Total Papers Downloads

1,668

SSRN CITATIONS
Rank 32,443

SSRN RANKINGS

Top 32,443

in Total Papers Citations

2

CROSSREF CITATIONS

24

Scholarly Papers (4)

1.

Call Center Outsourcing: Coordinating Staffing Level and Service Quality

Management Science, Forthcoming
Number of pages: 38 Posted: 19 Nov 2006
Z. Justin Ren and Yong-Pin Zhou
Boston University Questrom School of Business and University of Washington Business School
Downloads 859 (34,296)
Citation 1

Abstract:

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call center outsourcing, outsourcing contract, outsourcing staffing, outsourcing quality

2.

Service Outsourcing: Capacity, Quality and Correlated Costs

Number of pages: 44 Posted: 18 Mar 2009 Last Revised: 08 Oct 2016
Z. Justin Ren, Fuqiang Zhang and Tianjun Feng
Boston University Questrom School of Business, Washington University in St. Louis - John M. Olin Business School and Fudan University - School of Management
Downloads 523 (65,839)
Citation 10

Abstract:

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outsourcing, service, capacity, quality, information asymmetry, contracting, queueing systems

3.

The Impact of Internal Service Quality on Nurse Inefficiency and Medical Errors

Number of pages: 36 Posted: 28 May 2016
Boston University, Brandeis University, Boston University Questrom School of Business, Boston University, Lahey Health System and Lahey Health System
Downloads 256 (147,372)

Abstract:

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internal service quality, medical errors, productivity, panel data

4.

Ship-Pack Optimization in a Two-Echelon Distribution System with Product Obsolescence

Number of pages: 25 Posted: 17 Sep 2018
Elnaz Karimi, Stephen C. Graves and Z. Justin Ren
Boston University - Department of Operations and Technology Management, Massachusetts Institute of Technology (MIT) - Sloan School of Management and Boston University Questrom School of Business
Downloads 30 (563,556)

Abstract:

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