Achal Bassamboo

Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)

Donald P. Jacobs Scholar in Managerial Economics and Decision Sciences

2001 Sheridan Road

Evanston, IL 60208

United States

SCHOLARLY PAPERS

29

DOWNLOADS
Rank 10,925

SSRN RANKINGS

Top 10,925

in Total Papers Downloads

5,353

SSRN CITATIONS
Rank 7,309

SSRN RANKINGS

Top 7,309

in Total Papers Citations

78

CROSSREF CITATIONS

101

Scholarly Papers (29)

1.

Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon

Forthcoming, Management Science
Number of pages: 35 Posted: 12 Nov 2016 Last Revised: 02 Oct 2017
Ruomeng Cui, Dennis Zhang and Achal Bassamboo
Goizueta Business School, Emory University, Washington University in St. Louis - John M. Olin Business School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 636 (50,812)
Citation 23

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Learning, Inventory Availability, Consumer Behavior, Field Experiment, Panel Data, Retail Operations

2.
Downloads 505 (67,892)

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inventory record inaccuracy, inventory management, retail

3.

Wisdom of Crowds in Operations: Forecasting Using Prediction Markets

Number of pages: 31 Posted: 27 Oct 2015 Last Revised: 26 Jan 2019
Achal Bassamboo, Ruomeng Cui and Antonio Moreno
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Goizueta Business School, Emory University and Harvard University - Technology & Operations Management Unit
Downloads 460 (76,230)
Citation 11

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Wisdom of crowds, demand forecasting, price forecasting

4.

Scheduling Homogeneous Impatient Customers

Number of pages: 36 Posted: 20 Aug 2013 Last Revised: 03 Jul 2015
Achal Bassamboo and Ramandeep S. Randhawa
Downloads 422 (84,416)
Citation 8

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scheduling, control, reneging, abandonment

5.

Service Systems with Dependent Service and Patience Times

Management Science, Forthcoming
Number of pages: 39 Posted: 10 Jan 2017 Last Revised: 05 Sep 2020
Chenguang (Allen) Wu, Achal Bassamboo and Ohad Perry
Hong Kong University of Science and Technology, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 420 (84,888)
Citation 2

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Service Systems, Dependence, Fluid Approximation, Bivariate Dependence Order, Copulas, Capacity Sizing

6.
Downloads 288 (129,147)
Citation 3

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Dynamic Pricing, Welfare Analysis, Inventory Management, Revenue Management

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Menu Cost, Dynamic Pricing, Ordering, Revenue Management, Welfare Analysis

8.

Portfolio Credit Risk with Extremal Dependence

Number of pages: 31 Posted: 15 Jul 2005
Achal Bassamboo, Sandeep Juneja and Assaf Zeevi
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Tata Institute of Fundamental Research (TIFR) and Columbia Business School - Decision Risk and Operations
Downloads 258 (144,619)
Citation 3

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Portfolio, credit, asymptotics, simulation, importance sampling, rare events, risk management

9.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

Number of pages: 40 Posted: 21 Sep 2016 Last Revised: 18 Dec 2020
Kejia Hu, Gad Allon and Achal Bassamboo
Vanderbilt University - Operations Management, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 252 (148,062)
Citation 6

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retrials; first-contact resolution; customer services; service speed and quality; call centers; empirical operations management; structural model

10.

Information Sharing in Supply Chains: An Empirical and Theoretical Valuation

Management Science 61(11):2803-2824, 2015
Number of pages: 37 Posted: 06 Oct 2013 Last Revised: 27 Mar 2017
Ruomeng Cui, Gad Allon, Achal Bassamboo and Jan A. Van Mieghem
Goizueta Business School, Emory University, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Kellogg School of Management
Downloads 217 (171,007)
Citation 5

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supply chain, information sharing, information distortion, decision deviation, time series, forecast accuracy, empirical forecasting, ARIMA process

11.

Bounded Rationality in Service Systems

Forthcoming, Manufacturing & Service Operations Management
Number of pages: 23 Posted: 08 Oct 2010 Last Revised: 25 Dec 2012
Tingliang Huang, Gad Allon and Achal Bassamboo
Carroll School of Management, Boston College, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 217 (171,007)
Citation 12

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Behavioral operations, bounded rationality, customer behavior, queueing systems, service operations, social welfare

12.
Downloads 213 (174,785)
Citation 15

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baggage fees, airlines, operations management, revenue management

13.

The Reference Effect of Delay Announcements: A Field Experiment

Management Science
Number of pages: 56 Posted: 05 Apr 2017 Last Revised: 30 Sep 2020
Qiuping Yu, Gad Allon and Achal Bassamboo
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 212 (175,536)
Citation 9

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Loss Aversion in Time, Delay Announcements, Field Experiment, Structural Estimation

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worker poaching, passive recruiting, supply chain, capacity management, staffing

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Omnichannel Services, Strategic Queuing, Information, Digital Innovation, On-demand Service

16.
Downloads 105 (308,506)
Citation 4

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Cheap Talk, Inventory, Information, Availability, Signaling, Newsvendor

17.

'We Will Be Right with You': Managing Customers with Vague Promises

Number of pages: 42 Posted: 20 Oct 2008
Gad Allon, Achal Bassamboo and Itai Gurvich
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University
Downloads 97 (325,031)
Citation 5

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18.

How Do Delay Announcements Shape Customer Behavior? An Empirical Study

Management Science, Forthcoming, Kelley School of Business Research Paper No. 15-63
Number of pages: 47 Posted: 29 Aug 2015
Qiuping Yu, Gad Allon and Achal Bassamboo
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 89 (343,184)
Citation 9

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delay announcement; patience time; customer abandonment; structural estimation

19.

Managing Customer Expectations and Priorities in Service Systems

Number of pages: 55 Posted: 30 Aug 2015
Qiuping Yu, Gad Allon, Achal Bassamboo and Seyed Iravani
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 83 (358,084)
Citation 5

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delay announcements; heterogenous customers; priority queue; information asymmetry; cheap talk

20.

When Service Times Depend on Customers' Delays: A Solution to Two Empirical Challenges

Number of pages: 23 Posted: 24 May 2019
Chenguang (Allen) Wu, Achal Bassamboo and Ohad Perry
Hong Kong University of Science and Technology, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 62 (420,128)

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service systems, dependence of service times on delay, censored data

21.

Skill Management in Large-Scale Service Marketplaces

Number of pages: 47 Posted: 23 Sep 2015 Last Revised: 29 Mar 2017
Gad Allon, Achal Bassamboo and Eren Cil
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Oregon - Department of Decision Sciences
Downloads 52 (456,244)
Citation 2

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Service marketplaces, skill management, flexible resources, price competition, non-cooperative game theory.

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23.

On a Data-Driven Method for Staffing Large Call Centers

Operations Research 57, no. 3: 417-726.
Number of pages: 13 Posted: 21 Oct 2011
Achal Bassamboo and Assaf Zeevi
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Columbia Business School - Decision Risk and Operations
Downloads 37 (521,189)
Citation 2

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24.

Optimally Scheduling Heterogeneous Impatient Customers

Number of pages: 34 Posted: 15 Jun 2020
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), University of Southern California and Hong Kong University of Science and Technology
Downloads 35 (531,268)

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multi-class queues, stochastic control, optimization, priority, approximations

25.
Downloads 29 (563,581)

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ambulance allocation, redeployment, penalized omniscient relaxations

26.

Large-Scale Service Marketplaces: The Role of the Moderating Firm

Management Science, 58 (10), 2012
Number of pages: 33 Posted: 23 Jul 2015
Gad Allon, Achal Bassamboo and Eren Cil
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Oregon - Department of Decision Sciences
Downloads 29 (563,581)
Citation 9

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Service operations, Fluid models, Asymptotic analysis, Large games, Non-cooperative game theory

27.
Downloads 29 (563,581)

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inventory production, stochastic models, programming, linear, applications, queues, networks, flexibility, newsvendor networks

28.

Pointwise Stationary Fluid Models for Stochastic Processing Networks

Manufacturing & Service Operations Management, Vol. 11, No. 1, pp. 70-89, Winter 2009
Number of pages: 20 Posted: 21 Oct 2011
Achal Bassamboo, J. Michael Harrison and Assaf Zeevi
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), Stanford Graduate School of Business and Columbia Business School - Decision Risk and Operations
Downloads 19 (628,531)

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29.

A Little Flexibility is All You Need: On the Asymptotic Value of Flexible Capacity in Parallel Queuing Systems

Operations Research 2012 INFORMS, Vol. 60, No. 6, November–December 2012, pp. 1423–1435
Number of pages: 13 Posted: 08 Jun 2016
Downloads 13 (671,748)
Citation 2

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flexibility; capacity optimization; queueing network; diffusion approximation.