Ben Grave

IBM Global Service Logistics

Director

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Reverse Logistics – Capturing Value in the Extended Supply Chain

Number of pages: 23 Posted: 21 Dec 2004
Moritz Fleischmann, J.A.E.E. van Nunen, Ben Grave and Ranier Gapp
University of Mannheim, Business School, Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM), IBM Global Service Logistics and IBM Global Asset Recovery Services
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Abstract:

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Supply Chain Management, reverse logistics, closed-loop supply chains, service management, electronics industry