Sartaj Qasim

Institute of Business Management (IoBM)

HoD and Senior Fellow

Plot # 84

Korangi Creek

Karachi, Sindh 75190

Pakistan

http://www.iobm.edu.pk/

SCHOLARLY PAPERS

2

DOWNLOADS

167

SSRN CITATIONS

1

CROSSREF CITATIONS

0

Scholarly Papers (2)

1.

Pre-Flight Service Expectations of Domestic Airline Passengers in Pakistan

Pakistan Business Review, 19(2), 394-410
Number of pages: 17 Posted: 30 Aug 2017
Sartaj Qasim
Institute of Business Management (IoBM)
Downloads 89 (347,079)

Abstract:

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Airline Industry, Pre-Flight Service Quality, Customer Expectations, Customer Satisfaction, Service Recovery

2.

Airline Service Quality in Pakistan – A Customer Preferences Approach

Pakistan Business Review, 17(1), 99-112
Number of pages: 14 Posted: 30 Aug 2017
Sartaj Qasim
Institute of Business Management (IoBM)
Downloads 78 (375,588)
Citation 1

Abstract:

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Airline Industry, Service Quality, Customer Preferences, Open Skies Policy, Gateways