Kejia Hu

Vanderbilt University - Operations Management

Nashville, TN 37203

United States

SCHOLARLY PAPERS

12

DOWNLOADS
Rank 26,381

SSRN RANKINGS

Top 26,381

in Total Papers Downloads

2,295

SSRN CITATIONS

9

CROSSREF CITATIONS

4

Scholarly Papers (12)

1.

Forecasting Product Life Cycle Curves: Practical Approach and Empirical Analysis

Manufacturing & Service Operations Management, Forthcoming, Vanderbilt Owen Graduate School of Management Research Paper No. 2867528
Number of pages: 39 Posted: 10 Nov 2016 Last Revised: 07 Jun 2018
Vanderbilt University - Operations Management, Penn State University, Smeal College of Business, Dell Inc., University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 1,134 (23,053)
Citation 4

Abstract:

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Forecasting, Product Life Cycle, Dell, clustering

2.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

Number of pages: 40 Posted: 21 Sep 2016 Last Revised: 18 Dec 2020
Kejia Hu, Gad Allon and Achal Bassamboo
Vanderbilt University - Operations Management, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 261 (144,420)
Citation 6

Abstract:

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retrials; first-contact resolution; customer services; service speed and quality; call centers; empirical operations management; structural model

3.

Product Life Cycle Data-Set: Raw and Cleaned Data of Weekly Orders for Personal Computers

Vanderbilt Owen Graduate School of Management Research Paper No. 3042681, Darden Business School Working Paper No. 3042681
Number of pages: 10 Posted: 27 Sep 2017
Penn State University, Smeal College of Business, Dell Inc., Vanderbilt University - Operations Management, University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 256 (147,247)
Citation 4

Abstract:

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4.

The Cardless and Cashless Future: The Rise of Mobile Payment

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 25 Posted: 19 Mar 2020
Vanderbilt University - Operations Management, affiliation not provided to SSRN, Institute of Systems Engineering, College of Management and Economics, Tianjin University and University of South Carolina
Downloads 189 (196,136)

Abstract:

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Mobile Payment, Payment Channel, Channel Adoption and Migration, Transaction Record

5.

The Effect of Tightening Standards on Automakers’ Non-compliance

Vanderbilt Owen Graduate School of Management Research Paper No. 2914746
Number of pages: 50 Posted: 10 Feb 2017 Last Revised: 18 Dec 2020
Kejia Hu, Sunil Chopra and Yuche Chen
Vanderbilt University - Operations Management, Northwestern University - Kellogg School of Management and National Renewable Energy Laboratory (NREL)
Downloads 157 (230,036)
Citation 1

Abstract:

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compliance; performance-based regulation; organization ethics; regression discontinuity; vehicle emissions

6.

To What Extent Do Workers’ Preferences Matter?

SMU Cox School of Business Research Paper No. 20-03, Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 57 Posted: 13 Aug 2020
Fudan University, Vanderbilt University - Operations Management, Fudan University and Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)
Downloads 78 (377,701)

Abstract:

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service operations management, intrinsic benefits, preference satisfaction, service efficiency and quality, scheduling

7.

Delegation with Technology Migration: An Empirical Analysis of Mobile Virtual Network Operators

Number of pages: 51 Posted: 06 Apr 2020 Last Revised: 05 Jun 2021
University of South Carolina - Darla Moore School of Business, University of South Carolina - Darla Moore School of Business, Vanderbilt University - Operations Management and University of South Carolina
Downloads 75 (383,419)

Abstract:

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Delegation, Mobile Network Technology, Mobile Virtual Network Operators, Dynamic Propensity Score Matching

8.

Caring for an Aging Population in a Post-Pandemic World: Emerging trends in the U.S. Older Adult Care Industry

Number of pages: 29 Posted: 16 Feb 2021
Lu Kong, Kejia Hu and Matthew Walsman
University of South Florida - School of Information Systems and Management, Vanderbilt University - Operations Management and Rutgers University
Downloads 52 (460,493)

Abstract:

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Healthcare Operations, COVID-19, Service Operations, Older Adult Care

9.

Pro-Social versus Anti-Social Innovation: The Role of Corporate Strategy, Governance and Resources

Number of pages: 31 Posted: 14 Apr 2020
Kejia Hu and Mark A. Cohen
Vanderbilt University - Operations Management and Vanderbilt University - Strategy and Business Economics
Downloads 30 (563,095)

Abstract:

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10.

Service Chains' Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry

Number of pages: 49 Posted: 09 Jul 2020
Lu Kong, Kejia Hu and Rohit Verma
University of South Florida - School of Information Systems and Management, Vanderbilt University - Operations Management and Cornell University
Downloads 29 (568,886)
Citation 1

Abstract:

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Service Chain, Standardization, Service Operations, Nursing Home, Operational Performance

11.

WeStore or AppStore: How we shop differently in Mobile Apps vs. Social Commerce

Number of pages: 41 Posted: 08 Jul 2021 Last Revised: 20 Jul 2021
Kejia Hu and Nil Karacaoglu
Vanderbilt University - Operations Management and Fisher College of Business, The Ohio State University
Downloads 22 (613,920)

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12.

Promotional Design for Small Businesses: The Operational Value of Online Deals

Number of pages: 36 Posted: 05 May 2021
Simin Li, Kejia Hu and Martin Lariviere
Tulane University - A.B. Freeman School of Business, Vanderbilt University - Operations Management and Northwestern University - Kellogg School of Management
Downloads 12 (685,805)

Abstract:

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new business model, service operations, supply-demand coordination