Marcelo Rolandelli

University of Michigan at Ann Arbor

500 S. State Street

Ann Arbor, MI 48109

United States

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Scholarly Papers (1)

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On the Measurement of Perceived Service Quality: A Conjoint Analysis Approach

Service Quality: New Directions in Theory and Practice, Chapter 9, pp. 201-22, 1994
Number of pages: 22 Posted: 09 Jun 2016
Wayne S. DeSarbo, Lenard Huff, Marcelo Rolandelli and Jungwhan Choi
Pennsylvania State University, University of Michigan at Ann Arbor, University of Michigan at Ann Arbor and University of Michigan at Ann Arbor
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Citation 1

Abstract:

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