Maria Kampakaki

Hellenic Open University

Parodos Aristotelous 18

Patra, 26335

Greece

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Electronic – Banking and Customer Satisfaction in Greece. The Case of Piraeus Bank

Annals of Management Science Vol. 5, No. 1, December 2016, 55-68
Number of pages: 15 Posted: 15 Mar 2017 Last Revised: 17 Mar 2017
Maria Kampakaki and Spyros Papathanasiou
Hellenic Open University and National and Kapodistrian University of Athens
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Abstract:

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e-banking, customer satisfaction, service quality, SERVQUAL model