Dennis Zhang

Washington University in St. Louis - John M. Olin Business School

Assistant Professor of Operations & Manufacturing Management

One Brookings Drive

Campus Box 1133

St. Louis, MO 63130-4899

United States

SCHOLARLY PAPERS

30

DOWNLOADS
Rank 3,005

SSRN RANKINGS

Top 3,005

in Total Papers Downloads

15,068

SSRN CITATIONS
Rank 6,569

SSRN RANKINGS

Top 6,569

in Total Papers Citations

122

CROSSREF CITATIONS

82

Ideas:
“  Platform Operations, Field Experiment, Empirical Operations, Healthcare.  ”

Scholarly Papers (30)

1.

Reducing Discrimination with Reviews in the Sharing Economy: Evidence from Field Experiments on Airbnb

Management Science
Number of pages: 38 Posted: 09 Jan 2017 Last Revised: 04 Dec 2020
Ruomeng Cui, Jun Li and Dennis Zhang
Goizueta Business School, Emory University, University of Michigan, Stephen M. Ross School of Business and Washington University in St. Louis - John M. Olin Business School
Downloads 1,848 (10,819)
Citation 59

Abstract:

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Discrimination, Field Experiment, Information Sharing, Service Operations, Sharing Economy

2.

Can Deep Reinforcement Learning Improve Inventory Management? Performance on Dual Sourcing, Lost Sales and Multi-Echelon Problems

Number of pages: 35 Posted: 03 Jan 2019 Last Revised: 06 Jul 2021
Catholic University of Portugal (UCP) - Catolica Lisbon School of Business and Economics, KU Leuven - Faculty of Business and Economics (FEB), Northwestern University - Kellogg School of Management and Washington University in St. Louis - John M. Olin Business School
Downloads 1,649 (13,000)
Citation 10

Abstract:

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artificial intelligence, deep reinforcement learning, inventory control, dual sourcing, lost sales, multi-echelon

3.

Pros vs Joes: Agent Pricing Behavior in the Sharing Economy

Ross School of Business Paper No. 1298
Number of pages: 35 Posted: 26 Dec 2015 Last Revised: 09 Sep 2016
Jun Li, Antonio Moreno and Dennis Zhang
University of Michigan, Stephen M. Ross School of Business, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 1,590 (13,753)
Citation 44

Abstract:

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Two-sided market, sharing economy, behavioral economics, revenue management, hospitality

4.

The Long-term and Spillover Effects of Price Promotions on Retailing Platforms: Evidence from a Large Randomized Experiment on Alibaba

Number of pages: 34 Posted: 01 Sep 2017 Last Revised: 02 Feb 2020
Washington University in St. Louis - John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Alibaba Group, Alibaba Group, Alibaba Group, Alibaba Group and Alibaba Group
Downloads 1,255 (19,792)
Citation 16

Abstract:

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dynamic pricing, price promotions, platform operations, retail operations, field experiment, empirical OM

5.

Customer Choice Models versus Machine Learning: Finding Optimal Product Displays on Alibaba

Number of pages: 50 Posted: 26 Aug 2018 Last Revised: 02 May 2019
Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School, Alibaba Group and Alibaba Group
Downloads 1,242 (20,117)
Citation 11

Abstract:

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Choice Models, Product Assortment, Machine Learning, Field Experiment, Retail Operations

6.

Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon

Forthcoming, Management Science
Number of pages: 35 Posted: 12 Nov 2016 Last Revised: 02 Oct 2017
Ruomeng Cui, Dennis Zhang and Achal Bassamboo
Goizueta Business School, Emory University, Washington University in St. Louis - John M. Olin Business School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 641 (50,879)
Citation 23

Abstract:

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Learning, Inventory Availability, Consumer Behavior, Field Experiment, Panel Data, Retail Operations

7.

Applied Machine Learning in Operations Management

Number of pages: 34 Posted: 02 Dec 2020 Last Revised: 02 Jan 2021
Hamsa Bastani, Dennis Zhang and Heng Zhang
University of Pennsylvania - The Wharton School, Washington University in St. Louis - John M. Olin Business School and Supply Chain Management Department - W.P.Carey School of Business
Downloads 587 (57,042)

Abstract:

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Machine Learning, Supervised Learning, Unsupervised Learning, Reinforcement Learning, Operations Management, Data Analytics, Healthcare, Revenue Management, Supply Chain Management

8.

NetEase Cloud Music Data

Number of pages: 14 Posted: 27 Apr 2020 Last Revised: 23 Jun 2020
Dennis Zhang, Ming Hu, Xiaofei Liu, Yuxiang Wu and Yong Li
Washington University in St. Louis - John M. Olin Business School, University of Toronto - Rotman School of Management, affiliation not provided to SSRN, affiliation not provided to SSRN and affiliation not provided to SSRN
Downloads 570 (59,067)

Abstract:

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Data Competition, Platform Operations, Revenue Management

9.

The Value of Pop-up Stores on Retailing Platforms: Evidence from a Field Experiment with Alibaba

Number of pages: 23 Posted: 05 Mar 2018 Last Revised: 01 May 2019
Washington University in St. Louis - John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Alibaba Group, Alibaba Group and Alibaba Group
Downloads 565 (59,760)
Citation 8

Abstract:

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platform operations, randomized field experiment, pop-up stores, internet of things

10.

Hospital Readmissions Reduction Program: An Economic and Operational Analysis

Management Science Vol. 62, No. 11, November 2016, pp. 3351–3371
Number of pages: 43 Posted: 13 Dec 2013 Last Revised: 27 Mar 2017
Washington University in St. Louis - John M. Olin Business School, Northwestern University, Northwestern University - Kellogg School of Management, The University of Hong Kong - Faculty of Business and Economics, Feinberg School of Medicine and Feinberg School of Medicine
Downloads 491 (71,202)
Citation 1

Abstract:

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Health care, Game theory, Public Policy

11.

The Operational Value of Social Media Information

Production and Operations Management, 2015
Number of pages: 31 Posted: 12 Dec 2015 Last Revised: 31 Jul 2017
Goizueta Business School, Emory University, University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 479 (73,405)
Citation 10

Abstract:

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social media, Facebook, sales forecast, machine learning, random forest

12.

The Click-Based MNL Model: A Novel Framework for Modeling Click Data in Assortment Optimization

Number of pages: 74 Posted: 17 Mar 2019 Last Revised: 01 Feb 2021
Ali Aouad, Jacob Feldman, Danny Segev and Dennis Zhang
London Business School, Washington University in St. Louis - John M. Olin Business School, Tel Aviv University - School of Mathematical Sciences and Washington University in St. Louis - John M. Olin Business School
Downloads 472 (74,740)
Citation 11

Abstract:

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Choice Models, Retailing Platforms, Assortment Optimization, Approximation Schemes, E-Commerce

13.

The Impact of COVID-19 Pandemic on Gig Economy Labor Supply

NYU Stern School of Business
Number of pages: 25 Posted: 06 Aug 2020 Last Revised: 10 Sep 2020
Xinyu Cao, Dennis Zhang and Lei Huang
New York University (NYU) - Leonard N. Stern School of Business, Washington University in St. Louis - John M. Olin Business School and Tsinghua University, School of Economics & Management
Downloads 433 (83,077)
Citation 2

Abstract:

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COVID-19, Gig Economy, Labor Supply, Gender Inequality

14.

Managing Service Systems in the Presence of Social Networks

Number of pages: 27 Posted: 14 Oct 2015 Last Revised: 24 Jan 2018
Gad Allon and Dennis Zhang
University of Pennsylvania - The Wharton School and Washington University in St. Louis - John M. Olin Business School
Downloads 427 (84,214)
Citation 15

Abstract:

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Social Network, Service Operations, Learning

15.

Predicting Human Discretion to Adjust Algorithmic Prescription: A Large-Scale Field Experiment in Warehouse Operations

Number of pages: 41 Posted: 12 Apr 2019 Last Revised: 14 Jul 2020
Imperial College Business School, Washington University in St. Louis - John M. Olin Business School, Alibaba Group and Northwestern University - Kellogg School of Management
Downloads 421 (85,627)
Citation 5

Abstract:

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Warehouse Operations, Behavioral Operations, Field Experiment, Retailing

16.

Does Social Interaction Improve Learning Outcomes? Evidence from Field Experiments on Massive Open Online Courses

Manufacturing & Service Operations Management, Forthcoming
Number of pages: 36 Posted: 23 Sep 2015 Last Revised: 11 Apr 2017
Dennis Zhang, Gad Allon and Jan A. Van Mieghem
Washington University in St. Louis - John M. Olin Business School, University of Pennsylvania - The Wharton School and Northwestern University - Kellogg School of Management
Downloads 385 (95,207)
Citation 8

Abstract:

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Service Operations, Massive Open Online Courses (MOOCs), Social Interaction, Education, Field Experiments

17.

Cold Start to Improve Market Thickness on Online Advertising Platforms: Data-Driven Algorithms and Field Experiments

Number of pages: 64 Posted: 19 Nov 2020 Last Revised: 29 Jun 2021
University of Illinois at Urbana-Champaign, Washington University in St. Louis - John M. Olin Business School, Supply Chain Management Department - W.P.Carey School of Business, New York University Shanghai, University of Illinois at Urbana-Champaign and affiliation not provided to SSRN
Downloads 319 (117,147)
Citation 1

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Cold Start Problem, Online Advertising, Contextual Bandit, Two-Sided Field Experiment

18.

The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments

Number of pages: 43 Posted: 02 Apr 2020 Last Revised: 12 Jan 2021
Washington University in St. Louis - John M. Olin Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Washington University in St. Louis - John M. Olin Business School and Alibaba Group
Downloads 280 (136,570)
Citation 4

Abstract:

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Behavioral Operations, Field Experiment, Productivity, Fairness, Artificial Intelligence

19.

Financing Small and Medium-Size Enterprises via Retail Platforms

Number of pages: 50 Posted: 23 Oct 2018 Last Revised: 10 May 2019
Lingxiu Dong, Long Ren and Dennis Zhang
Washington University in St. Louis - John M. Olin Business School, University of International Business and Economics (UIBE) and Washington University in St. Louis - John M. Olin Business School
Downloads 208 (179,884)
Citation 7

Abstract:

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Operations-Finance Interface, Platform-Based Financing, Platform Operations, Retail Platform

20.

Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay

Number of pages: 41 Posted: 27 Feb 2018 Last Revised: 23 Feb 2019
Lamar Pierce, Laura W. Wang and Dennis Zhang
Washington University, Saint Louis - John M. Olin School of Business, University of Illinois at Urbana-Champaign and Washington University in St. Louis - John M. Olin Business School
Downloads 187 (198,190)
Citation 5

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Productivity, Bargaining, Gender, Negotiation, Equity, Fairness, Compensation

21.

A High-Dimensional Choice Model for Online Retailing

Number of pages: 40 Posted: 17 Sep 2020
Zhaohui (Zoey) Jiang, Jun Li and Dennis Zhang
Carnegie Mellon University - David A. Tepper School of Business, University of Michigan, Stephen M. Ross School of Business and Washington University in St. Louis - John M. Olin Business School
Downloads 180 (204,849)

Abstract:

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choice model, machine learning, retail management, high-dimensional, click-stream data

22.

Prosocial Goal Pursuit in Crowdfunding: Evidence from Kickstarter.com

Journal of Marketing Research, Forthcoming
Number of pages: 51 Posted: 19 Apr 2017 Last Revised: 16 Mar 2020
Hengchen Dai and Dennis Zhang
University of California, Los Angeles (UCLA) - Anderson School of Management and Washington University in St. Louis - John M. Olin Business School
Downloads 175 (209,921)
Citation 9

Abstract:

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Goal, Prosocial Motivation, Decision Making, Crowdfunding

23.

The Value of Customer-Related Information on Service Platforms: Evidence From a Large Field Experiment

Number of pages: 49 Posted: 02 Mar 2020 Last Revised: 18 Dec 2020
University of California, Los Angeles (UCLA) - Anderson School of Management, Tsinghua University - Department of Industrial Engineering, Washington University in St. Louis - John M. Olin Business School, University of California, Berkeley - Department of Industrial Engineering & Operations Research (IEOR) and affiliation not provided to SSRN
Downloads 151 (239,017)

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Platform Operations, Service Operations, Information Design, Field Experiment, Empirical OM

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Time, Empirical Newsvendor, Structural Estimation, Airline Operations

25.

The Impact of Forced Intervention on AI Adoption

Number of pages: 39 Posted: 16 Sep 2020 Last Revised: 10 Nov 2020
Xinyu Cao and Dennis Zhang
New York University (NYU) - Leonard N. Stern School of Business and Washington University in St. Louis - John M. Olin Business School
Downloads 113 (296,180)

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Forced Intervention, Post-Intervention Effect, Artificial Intelligence, Field Experiment, Salesforce Management

26.

The Impact of Social Nudges on User-Generated Content for Social Network Platforms

Number of pages: 55 Posted: 05 Jun 2020 Last Revised: 12 Jul 2021
Tsinghua University - Department of Industrial Engineering, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Supply Chain Management Department - W.P.Carey School of Business, New York University Shanghai, affiliation not provided to SSRN and University of California, Berkeley - Department of Industrial Engineering & Operations Research (IEOR)
Downloads 112 (299,951)

Abstract:

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Content Production, Platform Operations, Social Network, Field Experiment, Information-based Interventions

27.

The Spillover Effects of Customer No-Shows: Field Evidence from an Online Education Platform

Number of pages: 40 Posted: 08 Nov 2019 Last Revised: 30 Jan 2020
Hengchen Dai and Dennis Zhang
University of California, Los Angeles (UCLA) - Anderson School of Management and Washington University in St. Louis - John M. Olin Business School
Downloads 79 (372,517)
Citation 1

Abstract:

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sharing economy, independent contractors, customer no-shows, spillover effect, attribution, customer incivility, motivation, natural experiment

28.

Wage Transparency, Negotiation, and Reference-dependent Utility

Number of pages: 45 Posted: 24 Mar 2021 Last Revised: 30 Apr 2021
Hengchen Dai, Xiaoyang Long and Dennis Zhang
University of California, Los Angeles (UCLA) - Anderson School of Management, University of Wisconsin - Madison - School of Business and Washington University in St. Louis - John M. Olin Business School
Downloads 75 (386,552)

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Field Experiment, Reference Effects, Service Operations, Social Responsibility, Empirical Operations

29.

How Does Bonus Payment Affect the Demand for Auto Loans and Their Delinquency?

forthcoming, Journal of Marketing Research
Number of pages: 45 Posted: 25 Jan 2018 Last Revised: 30 Jun 2021
Zhenling Jiang, Dennis Zhang and Tat Chan
University of Pennsylvania - The Wharton School, Washington University in St. Louis - John M. Olin Business School and Washington University in St. Louis - John M. Olin Business School
Downloads 5 (740,806)

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Consumer Financial Decision Making, Bonus, Auto Loan Demand, Delinquency Risk

30.

Choice Overload with Search Cost and Anticipated Regret: Theoretical Framework and Field Evidence

Number of pages: 43
University of Wisconsin - Madison - School of Business, Imperial College Business School, University of California, Los Angeles (UCLA) - Anderson School of Management, Washington University in St. Louis - John M. Olin Business School, Alibaba Group, Alibaba Group, Alibaba Group and Alibaba Group
Downloads 3

Abstract:

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choice overload, search cost, anticipated regret, field experiment, assortment planning, retail operations, revenue management