Eugene Anderson

University of Michigan at Ann Arbor

500 S. State Street

Ann Arbor, MI 48109

United States

SCHOLARLY PAPERS

4

DOWNLOADS

877

SSRN CITATIONS
Rank 14,589

SSRN RANKINGS

Top 14,589

in Total Papers Citations

12

CROSSREF CITATIONS

68

Scholarly Papers (4)

1.

Strengthening the Satisfaction-Profit Chain

Eugene W. Anderson and Vikas Mittal (2000). "Strengthening the Satisfaction-Profit Chain", Journal of Service Research, 3(2), November, 107-120
Number of pages: 15 Posted: 26 Oct 2013
Eugene Anderson and Vikas Mittal
University of Michigan at Ann Arbor and Rice University
Downloads 600 (55,474)
Citation 3

Abstract:

Loading...

customer satisfaction, satisfaction-profit chain

2.

Understanding Firms' Customer Satisfaction Information Usage

Neil A. Morgan, Eugene W. Anderson, & Vikas Mittal, (2005). "Understanding Firms' Customer Satisfaction Information Usage". Journal of Marketing, 69(3), July, 131-151.
Number of pages: 22 Posted: 26 Oct 2013
Neil A. Morgan, Eugene Anderson and Vikas Mittal
Indiana University - Kelley School of Business - Department of Marketing, University of Michigan at Ann Arbor and Rice University
Downloads 172 (213,145)
Citation 2

Abstract:

Loading...

customer satisfaction, information usage, CSIU

3.

Dual Emphasis and the Long-Term Financial Impact of Customer Satisfaction

Vikas Mittal, Eugene W. Anderson, Akin Sayrak, & Pandu Tadikamalla. (2005). "Dual Emphasis and the Long-Term Financial Impact of Customer Satisfaction". Marketing Science, 24(4), Fall 2005, 544-555
Number of pages: 12 Posted: 25 Oct 2013
Rice University, University of Michigan at Ann Arbor, University of Pittsburgh and University of Pittsburgh - Operations, Decision Sciences, and Artificial Intelligence Group
Downloads 93 (337,424)
Citation 5

Abstract:

Loading...

customer satisfaction; services marketing; marketing strategy and metrics

4.

A Disaggregate Negative Binomial Regression Procedure for Count Data Analysis

Management Science, Vol. 40, No. 3, pp. 405-417, 1994
Number of pages: 14 Posted: 06 Jun 2016
Venkatram Ramaswamy, Eugene Anderson and Wayne S. DeSarbo
University of Michigan, Stephen M. Ross School of Business, University of Michigan at Ann Arbor and Pennsylvania State University
Downloads 12 (686,589)

Abstract:

Loading...

negative binomial regression, count data, stochastic models, maximum likelihood, E-M algorithm