Endang Pitaloka

Universitas Pembangunan Jaya, Tangerang

Bintaro Jaya

Tangerang

Indonesia

SCHOLARLY PAPERS

2

DOWNLOADS

236

SSRN CITATIONS

0

CROSSREF CITATIONS

1

Scholarly Papers (2)

1.

Maintaining Customers: Evidence of CRM in Indonesian Automotive Industry

JAMS - Journal of Management Studies, Vol. 1, No. 1, November 2012, pp. 128-146 (ISSN # 2302-8122)
Number of pages: 19 Posted: 20 Feb 2013
PT. CIMB Niaga, International University Liaison Indonesia (IULI) - Hotel & Tourism Management, Universitas Pembangunan Jaya, Tangerang and Universitas Pembangunan Jaya, Tangerang
Downloads 211 (173,241)

Abstract:

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marketing strategy, customer maintenance, customer relationship management, CRM, customer satisfaction, automotive, Indonesia

2.

The Use of Importance-Performance Analysis (IPA) in Evaluating Corporate University Performance in Indonesia SOE

International Journal of Business, Economics and Law, Vol. 15, Issue 5, 2018
Number of pages: 6 Posted: 19 Apr 2019
Endang Pitaloka
Universitas Pembangunan Jaya, Tangerang
Downloads 25 (581,570)

Abstract:

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Corporate University, Importance-Performance Analysis (IPA)