Sheng Huang

National Taiwan Ocean University

Assistant professor, Department of Transportation Science

2 Pei-Ning Road

Keelung, Taiwan, 20224

China

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Scholarly Papers (1)

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Shipping Performance Assessment and the Role of Key Performance Indicators (KPIs): 'Quality Function Deployment' for Transforming Shipowner's Expectation

Number of pages: 18 Posted: 04 Jan 2013
Texas A&M University at Galveston, Yildiz Technical University, National Taiwan Ocean University and Kobe University
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Abstract:

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Shipping Performance Index (SPI), Key Performance Indicator (KPI), Service Quality, Third Party Ship Management