Anna Strychalska-Rudzewicz

University of Warmia and Mazury in Olsztyn (UWM)

ul. Oczapowskiego 2

Warszawska 98

Olsztyn, 10-719

Poland

  • University of Warmia and Mazury in Olsztyn (UWM)

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The Role of Customer Satisfaction in the Quality Management Systems: A Crosscultural Study

International Journal of Management and Marketing Research, Vol. 4, No. 3, pp. 57-74
Number of pages: 18 Posted: 06 Jan 2012
Andrzej Kobylanski, Bozena Pawlowska and Anna Strychalska-Rudzewicz
Penn State Greater Allegheny, University of Warmia and Mazury in Olsztyn (UWM) and University of Warmia and Mazury in Olsztyn (UWM)
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Abstract:

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Customer satisfaction, quality management systems, food industry in Poland and the USA