Tom Tan

Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)

Dallas, TX 75275

United States

  • Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)

SCHOLARLY PAPERS

10

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2,080

SSRN CITATIONS
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SSRN RANKINGS

Top 19,766

in Total Papers Citations

36

CROSSREF CITATIONS

15

Scholarly Papers (10)

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1.

At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance

SMU Cox School of Business Research Paper No. 18-9, June 2019, forthcoming at Management Science
Number of pages: 50 Posted: 18 Sep 2017 Last Revised: 25 Jun 2019
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 437 (78,948)
Citation 12

Abstract:

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technology innovation; self-service technology; labor productivity; restaurant operations, service operations

2.

When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

INSEAD Working Paper No. 2017/10/TOM/ACGRE, SMU Cox School of Business Research Paper No. 18-20
Number of pages: 46 Posted: 01 Jun 2012 Last Revised: 05 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 371 (95,530)
Citation 17

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Econometrics, Empirical Study on Staffing; Worker Productivity, Business Analytics, Restaurant Operations, Behavioral Operations Management, Quality/Speed Trade-off

3.

Inequality in Knowledge Repository Use in Scaling Service Operations

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 13-001, UNC Kenan-Flagler Research Paper No. 2012-1, SMU Cox School of Business Research Paper No. 18-12
Number of pages: 35 Posted: 17 Aug 2017 Last Revised: 18 Jan 2018
Melissa Valentine, Tom Tan, Bradley R. Staats and Amy C. Edmondson
Harvard Business School, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of North Carolina Kenan-Flagler Business School and Harvard University - Technology & Operations Management Unit
Downloads 258 (141,346)
Citation 2

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knowledge repository, knowledge management, scaling service operations, fluid teams

4.

Is Tom Cruise Threatened? An Empirical Study of the Impact of Product Variety on Demand Concentration

INSEAD Working Paper No. 2016/81/TOM/ACGRE
Number of pages: 39 Posted: 14 Dec 2012 Last Revised: 23 Nov 2016
Tom Tan, Serguei Netessine and Lorin M. Hitt
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), The Wharton School, University of Pennsylvania and University of Pennsylvania - Operations & Information Management Department
Downloads 247 (147,563)
Citation 10

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Product Variety, Demand Concentration, Movie Rental, The Long Tail Effect, Product Rating

5.

When You Work with a Super Man, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

The Wharton School Research Paper Forthcoming
Number of pages: 46 Posted: 10 Nov 2015 Last Revised: 03 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 195 (184,547)
Citation 4

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6.

The Impact of Workload on Operational Risk: Evidence from a Commercial Bank

SMU Cox School of Business Research Paper No. 18-13
Number of pages: 53 Posted: 07 Jul 2020 Last Revised: 26 Jan 2021
Yuqian Xu, Tom Tan and Serguei Netessine
University of Illinois at Urbana-Champaign - College of Business, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 179 (199,189)
Citation 3

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operational risk, workload, performance-seeking risks, quality degradation, optimal staffing

7.

Behavioral Drivers of Routing Decisions: Evidence from Restaurant Table Assignment

Production and Operations Management, Forthcoming
Number of pages: 41 Posted: 02 May 2016 Last Revised: 23 Jan 2020
Tom Tan and Bradley R. Staats
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of North Carolina Kenan-Flagler Business School
Downloads 122 (271,831)
Citation 6

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behavioral routing decisions, quality/speed trade-off, fairness, familiarity, workload, business analytics, restaurant operations, service operations, behavioral operations management

8.

How Long to Squeeze the Creative Juice? An Empirical Study of the Impact of Movie Production Timing on Financial Performance

Number of pages: 30 Posted: 19 Apr 2013 Last Revised: 26 Apr 2013
Tom Tan, J. Eliashberg and Kartik Hosanagar
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of Pennsylvania - Marketing Department and University of Pennsylvania - Operations & Information Management Department
Downloads 117 (280,138)

Abstract:

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operations/marketing interface, the movie industry, creative industries, product development process

9.

Slow and Sure, or Fast and Furious? An Empirical Study About Omnichannel Demand Sensitivity to Fulfillment Lead Time

SMU Cox School of Business Research Paper 20-02
Number of pages: 38 Posted: 28 Feb 2020
Stanley Frederick W.T. Lim, Fei Gao and Tom Tan
University of San Diego School of Business, Indiana University Bloomington and Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)
Downloads 106 (300,240)
Citation 1

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omnichannel retailing, demand sensitivity to lead time, showrooms, online channel, catalog channel, facility network, empirical retail

10.

M-Commerce, Sales Concentration, and Inventory Management

SMU Cox School of Business Research Paper No. 21-01
Number of pages: 40 Posted: 13 Jan 2021
Nitish Jain and Tom Tan
London Business School and Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)
Downloads 48 (462,695)

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online retail, m-commerce, e-commerce, mobile channel, sales concentration, inventory management, empirical operations