Etienne Charbonneau

Ecole nationale d'administration publique

Professor

4750 avenue Henri-Julien

Montreal, Quebec H2T 3A5

Canada

http://enap.ca

Ecole nationale d'administration publique

Professor

4750 Henri-Julien (#5059)

Montreal, Quebec H2T 3E5

Canada

http://enap.ca

SCHOLARLY PAPERS

5

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SSRN CITATIONS

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Scholarly Papers (5)

1.

Beyond the Usual Suspects: An Analysis of the Performance Measurement Literature on Social Equity Indicators in Policing

Public Performance & Management Review, Vol. 31, No. 4, pp. 602-619, 2009
Posted: 09 Dec 2009
Norma M. Riccucci and Etienne Charbonneau
Rutgers, The State University of New Jersey - School of Public Affairs and Administration (SPAA) and Ecole nationale d'administration publique

Abstract:

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policing, performance measurement, social equity

2.

Mapping the Terrain of Public Service Quality Improvement: Twenty-Five Years of Trends and Practices in the United States

International Review of Administrative Sciences, Vol. 75, No. 3, pp. 403-418, 2009
Posted: 09 Dec 2009
Marc Holzer, Etienne Charbonneau and Younhee Kim
affiliation not provided to SSRN, Ecole nationale d'administration publique and East Carolina University

Abstract:

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citizen satisfaction, performance management, quality awards, quality circles, quality improvement, TQM

3.

A Comparative Study of Municipal Performance Measurement Systems in Ontario and Quebec, Canada

International Journal of Public Sector Performance Management, Vol. 2, No. 3, 2009
Posted: 09 Dec 2009
Alicia M. Schatteman and Etienne Charbonneau
Rutgers University, School of Public Affairs and Administration and Ecole nationale d'administration publique

Abstract:

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performance management, local government, implementation, performance measurement systems, Canada

4.

The Self-Reported Use of Social Equity Indicators in Urban Police Departments in the United States and Canada

State and Local Government Review, Vol. 41, No. 2, pp. 95-107
Posted: 09 Dec 2009
Ecole nationale d'administration publique, Rutgers, The State University of New Jersey - School of Public Affairs and Administration (SPAA), Rutgers, The State University of New Jersey - Rutgers University, Newark and affiliation not provided to SSRN

Abstract:

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5.

Public Service Use and Perceived Performance: An Empirical Note on the Nature of the Relationship

Public Administration, Forthcoming
Posted: 08 Dec 2009
Gregg G. Van Ryzin and Etienne Charbonneau
Rutgers, The State University of New Jersey - Rutgers University, Newark and Ecole nationale d'administration publique

Abstract:

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citizen satisfaction