Craig Webster

Ball State University

Assistant Professor

2000 W. University Avenue

Muncie, IN 47306

United States

SCHOLARLY PAPERS

46

DOWNLOADS
Rank 2,097

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Top 2,097

in Total Papers Downloads

20,008

SSRN CITATIONS
Rank 9,124

SSRN RANKINGS

Top 9,124

in Total Papers Citations

70

CROSSREF CITATIONS

72

Scholarly Papers (46)

1.

Adoption of Robots, Artificial Intelligence and Service Automation by Travel, Tourism and Hospitality Companies – A Cost-Benefit Analysis

Prepared for the International Scientific Conference "Contemporary Tourism – Traditions and Innovations", Sofia University, 19-21 October 2017
Number of pages: 9 Posted: 26 Jul 2017
Stanislav Hristov Ivanov and Craig Webster
Zangador and Ball State University
Downloads 6,530 (1,312)
Citation 4

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Robots, Artificial Intelligence, Service Automation, Self-Service Technology, Tourism, Cost-Benefit Analysis

2.

Adoption of Robots and Service Automation by Tourism and Hospitality Companies

Revista Turismo & Desenvolvimento, 27/28, 1501-1517.
Number of pages: 17 Posted: 09 May 2017 Last Revised: 22 Jan 2018
Zangador, Ball State University and University of South Florida - College of Hospitality and Tourism Leadership
Downloads 4,982 (2,061)
Citation 8

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Robots, Service Automation, Technology Adoption, Tourism, Hospitality

3.

Tourism’s Impact on Growth: The Role of Globalisation

Annals of Tourism Research, 41, 231-236, 2013, doi: 10.1016/j.annals.2012.12.007
Number of pages: 10 Posted: 30 Dec 2012 Last Revised: 27 Sep 2014
Stanislav Hristov Ivanov and Craig Webster
Zangador and Ball State University
Downloads 1,091 (24,795)
Citation 1

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tourism, economic growth, growth decomposition methodology, globalisation

4.

Designing Robot-Friendly Hospitality Facilities

Proceedings of the Scientific Conference “Tourism. Innovations. Strategies”, 13-14 October 2017, Bourgas, Bulgaria, pp. 74-81
Number of pages: 13 Posted: 16 Oct 2017
Stanislav Hristov Ivanov and Craig Webster
Zangador and Ball State University
Downloads 729 (43,634)
Citation 5

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robots, design of hospitality facilities, competitive advantage, robot-inclusive environment

5.

Robotics, Artificial Intelligence, and the Evolving Nature of Work

In George, B., & Paul, J. (Eds.). Business Transformation in Data Driven Societies, Palgrave-MacMillan (Forthcoming)
Number of pages: 19 Posted: 11 Mar 2019
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 656 (50,077)
Citation 2

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future of work, robots, artificial intelligence, economics

Measuring the Impact of Tourism on Economic Growth

Proceedings of GEOTOUR 2006 Conference, 7-8 October 2006, Kosice, Slovakia, pp. 21-30
Number of pages: 18 Posted: 05 Jun 2009
Stanislav Hristov Ivanov and Craig Webster
Zangador and Ball State University
Downloads 530 (64,964)
Citation 2

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tourism, economic growth, economic impacts of tourism, Cyprus, Greece, Spain

Measuring the Impact of Tourism on Economic Growth

Tourism Economics, Vol. 13, No. 3, pp. 379-388
Posted: 18 Nov 2008 Last Revised: 08 Jun 2009
Stanislav Hristov Ivanov and Craig Webster
Zangador and Ball State University

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tourism, economic growth, economic impacts of tourism, Cyprus, Greece, Spain

7.

Tourism's Contribution to Economic Growth: A Global Analysis for the First Decade of the Millenium

Number of pages: 49 Posted: 21 Nov 2011 Last Revised: 22 Nov 2011
Stanislav Hristov Ivanov and Craig Webster
Zangador and Ball State University
Downloads 480 (74,285)
Citation 1

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economic growth, tourism, economic impact, GDP, economic growth decomposition, tourism impact on economic growth

8.

Globalisation as a Driver of Destination Competitiveness

Annals of Tourism Research, 43, pp. 628-633
Number of pages: 14 Posted: 01 Aug 2013 Last Revised: 26 Sep 2014
Stanislav Hristov Ivanov and Craig Webster
Zangador and Ball State University
Downloads 455 (79,225)
Citation 2

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destination competitiveness, World Economic Forum, Travel and Tourism Competitiveness Index, globalisation

9.

The Robot as a Consumer: A Research Agenda

Paper presented at the “Marketing: experience and perspectives” Conference, 29-30 June 2017, University of Economics-Varna, Bulgaria
Number of pages: 8 Posted: 01 May 2017
Stanislav Hristov Ivanov and Craig Webster
Zangador and Ball State University
Downloads 408 (90,025)
Citation 4

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robots, artificial intelligence, consumer behaviour, disruptive technology

10.

Impacts of Political Instability on the Tourism Industry in Ukraine

Journal of Policy Research in Tourism, Leisure and Events 9(1), 100-127 (2017), Forthcoming
Number of pages: 39 Posted: 15 Dec 2016
Zangador, Independent, Ball State University and Varna University of Management (VUM)
Downloads 368 (101,337)
Citation 3

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Ukraine, political instability, crisis, hotel, travel agency

11.

Marketing the Bulgarian Tourism Product - The Economic Geography of Long-term and Short-term Investments

GEOTOURISM – A VARIETY OF ASPECTS, pp. 85-96, T. Slomka, ed., Krakow: AGH University of Science and Technology, International Association for Geotourism, 2011
Number of pages: 20 Posted: 23 Jan 2009 Last Revised: 25 Jan 2012
Stanislav Hristov Ivanov and Craig Webster
Zangador and Ball State University
Downloads 355 (105,527)

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destination marketing, travel / tourism fairs, national tourism organization, effectiveness, promotion

12.

The Political Economy of Tourism in the Future

Number of pages: 21 Posted: 11 Jul 2010
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 311 (121,970)
Citation 1

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Tourism, Future, Development, Management Paradigms, Economic Significance of Tourism

13.

The Microchipped Tourist: Implications for European Tourism

In A. Postma, J. Oskam and I. Yeoman (Eds.) The Future of European Tourism. Stenden University of Applied Sciences. Pp. 86-106.
Number of pages: 28 Posted: 27 Jul 2012 Last Revised: 31 Aug 2015
Zangador, Ball State University and University of London
Downloads 301 (126,312)
Citation 1

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tourism, microchip implant, RFID, privacy, Europe

14.

Tourism as a Force for Political Stability

The International Handbook on “Tourism and Peace” (Forthcoming)
Number of pages: 18 Posted: 17 Aug 2013
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 294 (129,494)

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tourism, peace, Ireland, Korea, Cyprus

15.

Decomposition of Economic Growth in Bulgaria by Industry

Number of pages: 19 Posted: 18 Nov 2008 Last Revised: 29 Jul 2009
Stanislav Hristov Ivanov and Craig Webster
Zangador and Ball State University
Downloads 289 (131,920)
Citation 2

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economic growth, system of national accounts, gross value added, gross national product, welfare effect, Bulgaria

16.

Political Economy and Tourism Policy: National Tourism Organisations and State Policy

Number of pages: 18 Posted: 02 Apr 2009
Ball State University, Zangador and Missouri State University
Downloads 284 (134,312)

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tourism, tourism policy, political economy, political regimes, national tourism organisations

17.

Measuring the Impact of Promotion: The Effects of Croatian, Czech, and Slovak State Promotion of Tourism Abroad

Proceedings of GEOTOUR 2006 Conference, pp. 81-94, Kosice, Slovakia, 7-8 October 2006
Number of pages: 25 Posted: 23 Jan 2009
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 218 (174,385)

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tourism, promotion, Czech republic, Slovakia, Croatia, destination marketing

18.

National Tourism Organizations: Measuring the Results of Promotion Abroad

Tourism, Vol. 55, No. 1, pp. 65-80, 2007
Number of pages: 37 Posted: 18 Nov 2008 Last Revised: 20 Jan 2010
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 186 (201,597)

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national tourism organization, marketing, tourism, Croatia, Czech Republic, Slovakia

19.

Political Ideologies as Shapers of Future Tourism Development

Journal of Tourism Futures, 2(2), 109-124
Number of pages: 16 Posted: 25 Aug 2015 Last Revised: 22 Oct 2016
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 147 (246,191)

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politics, political ideologies, tourism, tourism policy

20.

Geopolitical Drivers of Future Tourist Flows

Journal of Tourism Futures, 1(1), 59-69, 2014
Number of pages: 11 Posted: 28 Sep 2014
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 144 (250,280)
Citation 1

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tourism, future of tourism, USA, globalisation, BRICs, PINEs

21.

Progress on Robotics in Hospitality and Tourism: A Review of the Literature

Journal of Hospitality and Tourism Technology, Forthcoming
Number of pages: 35 Posted: 07 Mar 2019
Zangador, University of Southern California, University of South Florida - College of Hospitality and Tourism Leadership, University of South Australia - School of Management and Ball State University
Downloads 139 (257,479)
Citation 3

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Robotics, Robonomics, Robot Design, Robot Adoption, Servicescape, rService, Human-Robot Interaction, Research Agenda

22.

NTOs and State Policy: The Paradigms of Political Economy and Insitutional Response to Tourism in Times of Economic Crisis

International Conference on Tourism Development and Management, September 2009
Number of pages: 4 Posted: 25 Apr 2010 Last Revised: 20 Jul 2010
Ball State University, Zangador and Missouri State University
Downloads 129 (272,492)

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National Tourism Organization, State Policy, Capitalist Models

23.

Robots in Travel, Tourism and Hospitality: Key Findings from a Global Study

Varna: Zangador
Number of pages: 31 Posted: 18 Mar 2020
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 102 (321,774)

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robots, tourism, hospitality, travel, hotels, restaurants, willingness to pay, perceived appropriateness

24.

Placement of Romanian and Bulgarian Embassies: EU Aspirations and Communist Legacy

South-Eastern Europe Journal of Economics, Vol. 5, No. 1, pp. 77-94, 2007
Number of pages: 30 Posted: 18 Nov 2008 Last Revised: 20 Jan 2009
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 101 (323,839)

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foreign policy, embassy location, Bulgaria, Romania

25.

Transforming Competitiveness into Economic Benefits: Does Tourism Stimulate Economic Growth in More Competitive Destinations?

Tourism Management, 40, pp. 137-140
Number of pages: 15 Posted: 06 Jun 2013 Last Revised: 27 Sep 2014
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 79 (377,098)
Citation 1

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tourism and economic growth, growth decomposition methodology, destination competitiveness, World Economic Forum, Travel and Tourism Competitiveness Index

26.

What Do People Think Robots Should Do in Hospitality and Tourism? Preliminary Findings from a Global Study of Market Segments

Proceedings of the AIRSI2019 Conference “Artificial Intelligence & Robotics in Service Interactions: trends, benefits, and challenges”, 8-9th July 2019, Zaragoza, Spain, pp. 55-71
Number of pages: 20 Posted: 07 Aug 2019
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 74 (391,323)
Citation 1

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robots, public opinion, hospitality, tourism, human robot interaction

27.

The Ideologies of National Security and Tourist Visa Restrictions

International Journal of Tourism Policy, 6(3-4), 171-190
Number of pages: 29 Posted: 04 Jan 2017
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 64 (422,926)

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political ideologies, business costs of terrorism, national security, tourism management, visa requirements

28.

Tourism after the Fall of the American Empire: Globalization, Protectionism, and Resource Depletion

Paper presented at the European Tourism Futures Institute International Conference: Tourism Futures, 2nd – 5th of November 2011, Stenden University, Leeuwarden
Number of pages: 13 Posted: 10 Oct 2011 Last Revised: 25 Jun 2012
Ball State University, Zangador and University of Niicosia
Downloads 63 (426,299)

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tourism, future of tourism, USA, resource depletion, globalisation

29.

Young Russian Adults’ Attitudes Towards the Potential Use of Robots in Hotels

Tourism in Society, Forthcoming
Number of pages: 28 Posted: 22 Jun 2018
Zangador, Ball State University and Independent
Downloads 47 (486,913)
Citation 4

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Robots, Hospitality, Attitudes, Russia, Hotel Industry

30.

Characterizing the Policies and Programs of National Tourism Organizations: Liberal, Mercantilist, Communist, and Social Democratic Approaches to Tourism Development and Management

Paper presented at the International Conference on Tourism (ICOT2013) “Trends, Impacts and Policies on Sustainable Tourism Development”, Limassol, Cyprus 5-8 June 2013
Number of pages: 10 Posted: 13 Jun 2013
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 47 (486,913)

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national tourism organisations, political ideologies, liberalism, communism, social democracy, mercantilism

31.

Hotels Hurting Horrifically but Hopeful: A Case Study of the Indianapolis Hotel Industry

Journal of Tourism, Heritage & Services Marketing (JTHSM), 2020, Vol. 6, No. 3, pp. 54-58, DOI: 10.5281/zenodo.4064023
Number of pages: 6 Posted: 14 Dec 2020
Ball State University, Ball State University and Ball State University
Downloads 46 (491,205)
Citation 1

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Covid-19, ADR, RevPAR, hotel occupancy, Indianapolis

32.

Attitudes and Willingness to Donate towards Heritage Restoration: An Exploratory Study about Bulgarian Socialist Monuments

Journal of Heritage Tourism, 9(1), 68-74
Number of pages: 16 Posted: 06 Feb 2020
Ben-Gurion University of the Negev, Zangador and Ball State University
Downloads 42 (509,128)
Citation 1

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communist heritage, socialist heritage, Bulgaria, willingness to pay, willingness to donate

33.

Consumers’ Attitudes Towards the Introduction of Robots in Accommodation Establishments

Tourism 66 (3), 302-317
Number of pages: 16 Posted: 22 Oct 2018
Zangador, Ball State University and Allameh Tabataba'i University
Downloads 39 (523,378)
Citation 3

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Robots, Artificial Intelligence, Hotels, Hospitality, Attitudes, Iran

34.

Hotel Industry's Reactions to the Crimea Crisis

e-Review of Tourism Research 14(1/2), 57-71
Number of pages: 15 Posted: 19 Dec 2017
Ball State University, Zangador, Independent, Independent and Independent
Downloads 36 (538,203)

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political instability, crisis, crisis management, Crimea, Ukraine, Russia, hotel industry

35.

International Sanctions and Russia's Hotel Industry: The Impact on Business and Coping Mechanisms of Hoteliers

Tourism Planning & Development 14(3), 430-441
Number of pages: 20 Posted: 26 May 2017
Zangador, Independent and Ball State University
Downloads 36 (538,203)
Citation 2

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Russia, sanctions, politics, impacts on tourism, hotels, political instability

36.

The Future and the Political Economy of Tourism in the Future: What Should We Prepare for?

Proceedings of the International Conference on Tourism ICOT "Tourism in an Era of Uncertainty", Rhodes, 27-30, Pp. 692-696, April 2011
Number of pages: 5 Posted: 01 Feb 2017
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 32 (559,562)

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Tourism, Future, Political Economy, Liberalism, Mercantilism, Social Democracy, Communism

37.

Robots in Tourism: A Research Agenda for Tourism Economics

Tourism Economics (forthcoming). Doi.org/10.1177/1354816619879583
Number of pages: 25 Posted: 13 May 2020
Stanislav Hristov Ivanov and Craig Webster
Zangador and Ball State University
Downloads 26 (595,352)
Citation 1

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robots, competitiveness, productivity, willingness to pay, production factors

38.

Future Tourism in a Robot-Based Economy: A Perspective Article

Tourism Review 75(1), 329-332 (2020)
Number of pages: 5 Posted: 19 Mar 2020
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 26 (595,352)
Citation 2

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robots, robonomics, robotisation, robot-based economy, artificial intelligence, automation, Industry 10.0, Tourism 10.0, Society 10.0, workless society, technological unemployment

39.

Perceived Appropriateness and Intention to Use Service Robots in Tourism

In Pesonen, J. & Neidhardt, J. (Eds.) Information and Communication Technologies in Tourism 2019, Proceedings of the International Conference in Nicosia, Cyprus, 30.01-01.02.2019, pp. 237-248
Number of pages: 12 Posted: 08 Jan 2019
Stanislav Hristov Ivanov and Craig Webster
Zangador and Ball State University
Downloads 26 (595,352)
Citation 4

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service robots, tourism, perceived appropriateness, intention to use, robonomics

40.

Impacts of the Entry of the Autonomous Republic of Crimea into the Russian Federation on its Tourism Industry: An Exploratory Study

Tourism Management, 54, 162-169
Number of pages: 18 Posted: 22 Dec 2015
Zangador, Independent and Ball State University
Downloads 23 (615,265)
Citation 1

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Crimea, Russia, secession, sanctions, politics, impacts on tourism, travel agencies, hotels

41.

Events are Bound to Happen, Spank You Very Much: the Importance of Munch Events in the BDSM Community

Event Management 23(4), 669-684, 2019
Number of pages: 37 Posted: 24 Oct 2019
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 21 (629,093)

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munch, events, BDSM, diversity, fetish, kink, bondage

42.

What Should Robots Do? A Comparative Analysis of Industry Professionals, Educators and Tourists

In Pesonen, J. & Neidhardt, J. (Eds.) Information and Communication Technologies in Tourism 2019, Proceedings of the International Conference in Nicosia, Cyprus, 30.01-01.02.2019, pp. 249-262
Number of pages: 12 Posted: 07 Jan 2019
Stanislav Hristov Ivanov and Craig Webster
Zangador and Ball State University
Downloads 17 (657,567)
Citation 3

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service robots, tourism, perceived appropriateness, service automation, robonomics

43.

Power Politics and Integration into Western Institutions: The Placement of Embassies for Romania and Bulgaria

Journal of Southern Europe and the Balkans, Vol. 10, No. 1, pp. 1-14, 2008
Number of pages: 22 Posted: 18 Nov 2008 Last Revised: 26 Sep 2014
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 12 (695,346)

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Embassies, power, EU, NATO, econometrics, integration, Bulgaria, Romania

44.

Demographic Change as a Driver for Tourism Automation

Journal of Tourism Futures, Forthcoming
Number of pages: 8 Posted: 20 Apr 2020
Craig Webster and Stanislav Hristov Ivanov
Ball State University and Zangador
Downloads 10 (710,844)
Citation 2

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demography, service automation, robots, artificial intelligence, population decline

45.

Automation Fears: Drivers and Solutions

Technology in Society 63, 101431, 2020
Number of pages: 60 Posted: 22 Apr 2021
Zangador, affiliation not provided to SSRN and Ball State University
Downloads 9 (718,812)

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automation fear, workplace automation, robots, solutions to automation fears, future of work

46.

Nationalism in Official Tourism Websites of Balkan Countries: A Multimodal Analysis

Tourism 69(1), 83-111, 2021
Number of pages: 29 Posted: 22 Apr 2021
Varna University of Management (VUM), Students, Zangador and Ball State University
Downloads 4 (758,058)

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Nationalism, Destination Marketing, Balkan Tourism, Balkan Nationalism, Destination Websites